Age UK Newcastle Care and Support at Home

Providing private Home Support  to help older people remain independent and importantly to remain in their own homes. By supporting older people with as little or as much assistance as they require, we ensure they can remain active and self sufficient for a long as possible.


Call our advice line for further details

0191 2326488

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Call Age UK Newcastle’s Customer Services:

0191 232 6488 0191 232 6488

Contact us

What we can do for you

Our Products

Age UK provides a wide range of financial products and services to help older people make the most of later life.

Active Ageing

We run a range of opportunities across the city to stay fit and active in later life.

Find something that is right for you, get fit and healthy and make friends at the same time.

Our Home Support Service

Our Home Support Service offers a real alternative to residential care. From help around the house right up to 24 hour personal care in your own home, on a short or long term basis.

Age UK Newcastle can help you combat loneliness

A visit from a friendly face

Our Befriending service can arrange for one of our friendly volunteers to visit for a chat each week.

Any questions? We can help...

Trouble with finances? Need help with housework? Want to find out more about what Newcastle has to offer to older people? Just ask our helpful team.


If you'd like to help us, please donate anything you can to our charity

Latest Updates


Age UK Newcastle’s Commitment to Quality

The management and facilitation of care and support, covering the following areas:

  • Active Ageing. 
  • Advice and Support.
  • Home Support.
  • Day Opportunities.
  • Befriending and Bereavement Support. 

Age UK Newcastle is committed to quality and retaining the Organisational Quality Standards (OQS) for local Age UKs in England.  Through these Standards, our quality commitment is to:

  • Keep older people safe and well.
  • Be older people-centred.
  • Be well governed.
  • Be an effective organisation.
  • Value our volunteers and staff.
  • Be committed to working in partnership.


We will seek continual improvement in all of the above areas. We will also strive to continually improve the services that we offer, to address the future needs and expectations of our customers, partners and other interested parties. 

Age UK Newcastle is committed to providing high quality services in a flexible manner that consistently meets people’s individual needs, situation and expectations, achieves the highest level of customer satisfaction and are good value for money. 

We are committed to providing services in a professional and ethical manner in full accordance with our values of being at all times and in all respects Focused, Responsive, Experienced, Caring, Fair and Positive. 

Where there is any concern regarding the quality of our services, whether from external comment or complaint or through internal monitoring, we are committed to investigating the issue and resolving it as positively and as quickly as possible. 

Our Quality Management System is integral to the organisation and aligned to our strategic plan and organisational risk assessment. Each of these three elements are reviewed on an annual basis to ensure that they are appropriately updated. 

Through meeting the OQS and the requirements of ISO 9001, Age UK Newcastle will demonstrate its commitment to fulfilling customer requirements – ensuring legal and regulatory compliance and enhancing customer satisfaction. The OQS and requirements of ISO 9001 also set the framework for our quality objectives and the continuous improvement of our Quality Management System (QMS).



                            Lynn Johnson -  Chief Executive – June 2016