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Gas and electricity

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Enjoy peace of mind that your gas and electricity prices are fixed for 2 years.

For more information call 0800 028 7730 0800 028 7730

Lines are open 9am-5pm Monday to Friday. Calls may be recorded.
Tailored energy packages from Age UK and E.ON.

Age UK Enterprises Limited is the commercial arm of Age UK and donates its net profits to the charity.

An update from Age UK on recent media coverage

Welcome to the Age UK Fixed 2 Year tariff, a tailor-made gas and electricity package exclusively for people aged 60* and over, brought and supplied to you by E.ON.
E.ON logo

Age UK Fixed 2 Year**

  • Peace of mind knowing your gas and electricity prices are fixed for
    2 years.
  • No exit fees
  • Free hypothermia thermometer: When you switch to Age UK, we’ll send you a FREE thermometer, which can help you monitor your room temperature.


Age UK Energy Benefits

This great energy deal includes:

  • Direct Debit discount - Pay by fixed monthly Direct Debit, your standing charge(s) will be £35 lower per fuel per year. ***
  • Paperless billing discount of up to £10 a year - £5 on electricity and £5 on gas.
  • Dual Fuel discount - You can receive £20 per year for switching both fuels to E.ON.
  • E.ON Reward points: If you choose to opt-in, you can receive up to 1,500 E.ON reward points each year - and exchange these for Tesco Clubcard points or high street vouchers.
  • E.ON Price Alert: If you choose to manage your account online, you could opt-in for E.ON's Price Alert service. E.ON will let you know when they launch a new fixed tariff the same as yours and then you can decide if you want to switch to it or not.

And there's more:

  • Easy to read, easy to understand bills.
  • Free energy saving advice - You will receive more information included in your welcome pack once an E.ON customer.
  • Dedicated UK based customer service call centre, where you can speak to a person, not a machine.

How to switch

We want to make moving your energy to Age UK Fixed 2 Year tariff as easy as possible.

Couple sitting outsideOnce you’ve contacted us, there's no need to do anything except give a current meter reading. E.ON will keep you informed throughout the process.

  • Step 1: You will receive your welcome pack, within 5 working days.
  • Step 2: Your existing supplier will be contacted to inform them about the switch. E.ON will then write to you to request a current meter reading a few days before the transfer is complete.
  • Step 3: E.ON will write to you to confirm that your transfer is complete. The whole process will take around 2 and a half weeks.

Our customers say

Mr R Mansfield, Cambridgeshire

“I particularly like that Age UK has developed a deal especially for people like me.”


Three women on a bench laughingHere are answers to some frequently asked questions about Age UK Fixed 2 Year.


Q. How much will it cost me to switch?

A. Nothing. It's totally free. (Dependant upon your current provider exit fee policy).

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Q. If I want to change suppliers before the two year term is up, will I be charged for leaving?

A. No. There are no tie-ins or exit fees whatsoever. You will not be charged a penalty if you wish to leave before the end of your fixed term contract. You are free to leave anytime, as long as your account is not in debt.

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Q. Do I have to switch both my gas and my electricity?

A. You can switch both your gas and electricity, or just your electricity.

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Q. Who reads my meters?

A. Your meter will be read either by an E.ON meter reader, or a reader from one of E.ON's appointed agencies.If the meter is not read, you will still be able to receive an estimated statement or bill.

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Q. Is my electricity the same?

A. Yes. You’ll receive the same electricity as you do now through the same cables and meter that you already have.

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Q. Is my gas the same?

A. Yes. You’ll receive the same gas through the same pipes, and you’ll keep the same meter.

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Q. How do I get in touch with customer services?

A. Our Customer Services team are based in the UK, and are dedicated to helping and advising Age UK Fixed 2 Year customers. The helpline will offer help and advice on any issue to do with your energy supply.

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Q. What is the energy efficiency advice service?

A. You can get specific advice on how to reduce your gas and electricity bills by using your energy more efficiently. You can also run a free** energy efficiency home survey, over the phone and visit

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Q. How do I pay my bill?

A. You can choose from:

  • One bill - get your electricity and gas on one bill and pay for both together
  • Fixed monthly or quarterly Direct Debit
  • Making regular payments weekly, fortnightly or monthly
  • Pay at any Post Office, payzone or paypoint

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Q.What is the Priority Services Register and am I eligible?

A. The Priority Services Registers covers customers who are of pensionable age, disabled or chronically ill, blind, partially sighted, deaf or hearing impaired.

To find out about the Priority Services Register scheme and its free services, call E.ON’s Caring Energy support team on freephone 0800 051 1480. Lines are open Monday to Friday, 8am to 6pm.

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Q. What help can I get if I am eligible to be on the Priority Services Register?

A. The Priority Services Register (PSR) is a scheme offered by energy suppliers to provide certain free services to people who need extra help. These include:

  • Protection from cold callers with a password protection and identity card scheme.
  • Bills in talking braille or large print if you're blind or your sight is impaired.
  • Minicom or textphone facilities to get in touch with us easily.
  • Arrange to read the meter at least quarterly so you get more accurate bills, making it easier to budget.
  • Priority reconnection if an energy supply is interrupted and advance notice if we have to stop your supply.
  • Alternative facilities for cooking and heating if your energy supply is interrupted.
  • Arrangements for your bills to be sent or copied to someone else, such as a carer, who can help you read and check them.
  • Annual gas safety checks to keep you safe.
  • If you have a prepayment meter we can arrange to move so it's easier to reach.


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Loft and cavity wall insulation

Couple in front of a fire

Free energy-saving home improvements from E.ON worth around £3,050¹

It’s all part of a new government scheme called ECO that was set up to help people on lower incomes keep their homes warm for less.

You could qualify for:

  • a free, new A-rated gas boiler if yours is any age and completely broken; or is over 8 years old and not working properly
  • free loft insulation topped up to the recommended level (270mm)
  • free cavity wall insulation to properties that aren’t insulated.

Do I qualify?

To qualify, you will need to be either a homeowner or live in private rented accommodation and have a member of the household also claiming State Pension Credit, Child Tax Credit (with a household income of less than £305 per week), or a combination of other income related benefits.

If you qualify, E.ON will arrange a home survey and will let you know what you can get for free and if there’s anything to pay towards any extras such as new pipe work, radiators or additional safety work.

In most cases you won’t have to pay anything and it’s up to you if you still want to go ahead.

opens link in new window Find out if you are eligible and register your interest here

Installing a new A-rated boiler

According to the Energy Saving Trust, boilers account for 55% of your energy usage. By replacing your old gas boiler with a new high efficiency A-rated condensing boiler you will significantly cut your energy bills by as much as £305 per year and that could be a great help when money’s tight and it needs to stretch further.

How much could you save?

This will depend on how old and inefficient your existing boiler is but here are some examples of what you could save.

Upgrading an old boiler without controls with a new A-rated condensing boiler with a programmer, room thermostat and thermostatic radiator controls (TRVs) could save you:

Old boiler rating

Annual saving for a semi detached house

G ( < 70%)


F (70–74%)


E (74–78%)


D (78–82%)


These are estimated figures based on installing a new A-rated condensing boiler with a programmer, room thermostat and thermostatic radiator controls (TRVs) in a gas-heated home for an older boiler without controls. Savings will vary depending on size and thermal performance of your home. Source: Energy Savings Trust.

Why do I need to install a new boiler?

If your boiler is working absolutely fine, there’s no need to replace it. However, if your boiler is broken or has ongoing problems, you could benefit from saving money on your annual energy bills. According to the Energy Saving Trust the costs for replacing a boiler will vary, but a straightforward gas boiler replacement will typically cost around £2,300.

Could you benefit from a free A-rated gas boiler replacement?

Is your boiler is broken or over eight years old and not working properly? If you claim State Pension Credit or any income related benefits, own your own property or privately rent, you could qualify.

opens link in new window Find out if you could qualify for a new A rated gas boiler

Cavity wall insulation

Cavity wall

If your home was built after 1920, the chances are that its external walls are made of two layers with a gap or cavity between them. Cavity wall insulation fills that gap, keeping the warmth in to save energy. It can also help reduce condensation inside the house if this is a problem on your external walls.

How much could you save?


Annual saving

Installation cost

Payback time

Cavity wall insulation



5 years or fewer

These are estimated figures based on insulating a gas-heated, semi-detached home. The average installed cost is unsubsidised. Source: Energy Saving Trust.

Is cavity wall insulation suitable for your home?

Your home will usually be suitable for cavity wall insulation if:

  • its external walls are unfilled cavity walls
  • your cavity is at least 50mm wide
  • the masonry or brickwork of your property is in good condition
  • it is more than ten years old (most newer houses will have insulation already)
  • the walls are not exposed to driving rain.

Are your cavity walls unfilled?

If your house was built in the last ten years or so, its walls are probably insulated already. To find out whether they are:

  • ask a registered installer for a boroscope inspection. They will drill a small hole in your external wall to see if your walls are hollow or filled.
  • check with your local authority's building control department - they might know if your cavity walls have been filled already.

Are your external walls easy to access?

It's important that the installer can reach all your external walls as insulation is blown into every part of the cavity from the outside of a house.

If your home's external walls are joined to another house, the installer will need to insert a cavity barrier to contain the insulation, so your neighbours aren't affected.

opens link in new window Find out if you could benefit from free cavity wall insulation

Insulating your loft

Loft insulation

Heat rises, and in an uninsulated home, a quarter of your heat is lost through the roof. Insulating your loft, attic or flat roof is a simple and effective way to save that waste and reduce your heating bills. Loft insulation is effective for at least 40 years, and it will pay for itself over and over again in that time.

If access is easy and your joists are regular, your loft can be insulated by laying rolls of mineral wool insulation between the joists - the horizontal beams that make up the 'floor' of the loft – and another layer cross-laid at right angles to cover the joists. Even if your loft is already insulated, it may need topping up to 270mm, the recommended depth for mineral wool insulation. If access is easy, the job can be done by a competent DIY-er or a professional installer.

How much could you save?


Loft insulation
(0 to 270mm)

Loft insulation
(100 to 270mm)

Approximate saving per year



Installation cost



These are estimates based on insulating a gas-heated, semi-detached home, showing savings when you insulate an uninsulated loft, and when you top up 100mm of insulation to 270mm. (The recommended depth for mineral wool insulation is 270mm but other materials need different depths). If your loft is already insulated, it's worth checking that you'be got enough insulation to get the maximum sdaving. If everyone in the UK installed 270mm loft insulation, we could save nearly £210 million. Source: Energy Saving Trust.

Find out if you could benefit from free loft insulation

¹Source: Energy Saving Trust. The costs for replacing a boiler will vary, but a straightforward gas boiler replacement will typically cost around £2,300. Average cost of insulating a three-bedroom semi-detached home is £620 for cavity wall insulation and £450 for loft insulation.

²During your home visit, E.ON will ask to see a copy of your benefits, proof of ownership (if you’re a homeowner) or rental agreement if you privately rent. If any work needs to be carried out and you rent from a private landlord, you will need to gain written permission.

³Source: Energy Saving Trust – an estimated figure based on replacing an old gas boiler with an A-rated high efficiency condensing boiler and full set of heating controls in a gas-heated, semi-detached gas heated home with three bedrooms.

Energy saving tips

Here are some helpful tips from E.ON that could help you use less energy and cut your bills. In this section:

Man playing with his grandson and a train set

Click here for Ways to Help You Save Energy and Money
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Free energy saving home improvements worth around £3,050*

You could get free energy saving home improvements if you own your home or privately rent from a landlord** and receive benefits such as State Pension Credit, Child Tax Credit, with a weekly income of £305 or less - or a combination of other benefits.

For more details, see Keep Warm for Less page.
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Turn it off – get cheaper electricity bills

  • Use a fluorescent tube light in the kitchen – they give long lasting light and have low running costs
  • Switch lights off when you leave a room –you’re wasting energy by leaving them on when you don’t need them
  • Fit outside lights with a sensor - so they will only be on when you need them
  • Try to use the right low energy wattage bulbs– they will give you a good light and cost you less to use
  • Don’t leave televisions, DVD players or computers on standby. It’s wasting your energy and money
  • Don’t leave things charging unnecessarily -electric toothbrushes, battery chargers and mobile phones should be turned off when fully charged
  • Use solar powered lights for your garden -they use no mains electricity which will save you energy and money
  • Invest in energy saving stand by plugs which automatically turn off TV’s, computers and laptops
  • Use low energy light bulbs - they last up to 10 times longer and cost about 80% less to run than standard bulbs

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Heating help - how to run your heating system more efficiently

  • Don't leave your heating on all day if you're not there - it's a myth that it's cheaper to do this than having it on just when you need it
  • Program your heating for the week ahead - so that it is turned off when you're away and on when you are back
  • According to the Energy Saving Trust, turning your central heating thermostat down just 1 º C could save up to 10% on your fuel bills
  • Turn down your heating before opening a window, so you don't waste heat you're paying for
  • Avoid putting storage heaters under windows or near draughts - it can affect the sensor measuring your rooms temperature
  • Fit thermostatic radiator valves to radiators - you'll then be able to alter individual room temperatures to suit your needs
  • Heat water with your boiler - using an immersion heater is often more expensive
  • Fit the right size radiator to suit your room - it means your rooms will not be cold when you're using your central heating
  • Don't cover radiators with curtains or furniture - it makes them less efficient
  • Avoid overheating your house at night while you're sleeping - try a thicker duvet first to keep you warm
  • Bleed trapped air from hot-water radiators once or twice during the winter - this allows the heat to circulate effectively and efficiently
  • Replace boilers over 15 years old now if you can - you could save up to 40%* on your fuel bill
  • Pick a gas condensing boiler if you're getting a new one - these are highly efficient
  • Keep internal doors open when it's warm - this will allow air to circulate throughout your home, helping to keep it warm for free
  • Ensure your fuel burning appliances are checked annually - this helps ensure they are working efficiently

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Cover up and insulate – make your home draught free and warmer

Get an expert in to examine your home and advise where your insulation could improve.

  • Wrap around cold water pipes with insulation and over the tank in your loft - don't insulate under the tank as this allows warm air rising from the rooms below to circulate and help prevent freezing
  • Put draught excluders around the loft hatch to reduce the amount of heat escaping into the loft
  • Insulate the back of the loft hatch with a securely fastened piece of insulation material -this will reduce the amount of heat escaping
  • Spray insulation foam around areas where pipes enter your home to stop draughts – but make sure you don't block vents and wear a mask while you spray
  • Have cavity wall insulation installed if your walls are suitable and you don’t already have it – it will reduce your homes heat loss
  • Always use underlay with carpets to stop heat escaping through floors
  • Seal draughts between floorboards, skirting boards and behind bath panels – very effective for keeping warm
  • Consider double glazing  - it will pay for itself over time
  • Alternatively, install internal secondary double glazing – it can be cost effective
  • Draught strip doors and windows with foam insulation strips – it’s cheap and very effective
  • Line your curtains – it will keep valuable heat in
  • Draw curtains when it goes dark – this stops heat escaping and draughts coming in
  • Keep windows and internal doors closed when it’s cold – this will keep heat inside where you need it
  • Make a ‘sausage dog’ – use rolled up blankets or sausage shaped cushions to keep out draughts from your window sills and doors – very good for keeping warm
  • Get a keyhole cover – this will help keep out draughts
  • Invest in a draught excluder for your letter box to help save you money
  • Insulate your loft with at least 270mm/11 inches of mineral wood insulation - this will make your home more efficient and help save you money on your energy bills

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Nice and warm without the cost – how to spend less on hot water and heating

  • If you do have a bath avoid wasting water – don’t fill the bath deeper than you need
  • Put the plug in when washing your hands instead of using running water – it will save you hot water and help with heating costs
  • Use a washing up bowl in the kitchen sink –you will use less water
  • Try rinsing hand washed dishes in cold water instead of hot – it will save hot water
  • Keep your cylinder cosy – ensure your hot water cylinder has a 80mm jacket
  • Wrap up exposed pipes in insulation – it will save heat and help stop them freezing in winter
  • Boil the kettle when you only need a small amount of hot water
  • Shower instead of taking a bath - baths use up to three times as much hot water as non - power showers
  • Make sure your immersion heater thermostat is not set too high – 60°C is ideal
  • Ensure you turn taps off when you're not using them – it will avoid wasting water
  • If your central heating also heats your water, fit a cylinder thermostat to help ensure you don’t overheat your water
  • Turn down your heating when going on holiday in winter – it will still ensure your pipes don’t  freeze and avoid wasting heat when you’re not there
  • Alternatively, if you go away in the summer you could consider turning your water heating off altogether – saving you money while you’re away
  • If you’re on a water meter be careful not to waste any, especially hot water as you will be paying for the water and to heat it
  • If you don’t have a water meter fitted and there are only a small number of people living in your home, you could save money by having a water meter. Your water provider will be able to advise on what’s best for you
  • Replace washers on dripping taps – you’re wasting water if they are dripping

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How to run your dishwasher and washing machine using less energy

  • Look for ‘A’ ratings when you need to buy a new appliance – most modern appliances have an ‘A’ rating when they are energy efficient
  • Don't run your dishwasher unless it's full, to avoid wasting energy and to save money on electricity
  • Switch to cold washing - 85 to 90% of the energy used to wash your clothes is used to heat the water. By turning the dial to cold on your washing machine, you save energy and save money
  • Try and dry your clothes outside – this will save you energy and money compared to using your tumble dryer
  • Wring clothes by hand or spin them in your washing machine before you put them in the tumble dryer if you have to use it – this will shorten the drying time required
  • Avoid over drying your clothes in the tumble dryer – it wastes money and makes them harder to iron
  • Don’t dry clothes on the radiator – it makes your boiler work harder
  • If you don’t have a full load of washing, use the half load setting as it will save water, money on electricity and energy
  • Descale your washing machine – it will keep it working efficiently
  • Washing at 30°C saves energy and money compared to washing at 40°C
  • Use economy settings if your dishwasher or washing machine has them, as they are cheaper to run on these settings

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Chill the bill – run your fridge and freezer more efficiently

  • Let it breathe - leave some space around the fridge to allow good air circulation. Bad circulation could increase its electricity consumption by up to 10%
  • Buy the right size fridge or freezer for your home - this could save you money on electricity costs
  • Keep the back of your fridge and freezer clean as it will help keep it running efficiently
  • Don’t overfill your fridge – cold air needs to circulate as it works harder to do this when it’s full - so try and keep your freezer at least three quarters full.
  • Make sure the door fits tightly on your fridge or freezer and that the rubber sill is not worn. If not, your appliance will work harder and cost you more to run
  • Keep fridges and freezers away from cookers, heaters and direct sunlight. If they need to be close together leave a good gap
  • Defrost your freezer regularly if it does not do it automatically. Letting more than 6mm or ¼ of an inch of ice build up, makes your freezer work inefficiently
  • Buy a fridge thermometer if your fridge does not already have one, and set it to the optimum temperature of 0˚C - 5˚C.
  • Let hot food cool before putting it in the fridge - otherwise the temperature will rise inside putting other food at risk and making your fridge work harder
  • Don't leave the fridge door open any longer than necessary, as it allows the cold air to escape

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What’s cooking? – cook for less

  • Only boil the amount of water you need - this will use less electricity
  • Never put a small pan on a large ring - it wastes energy and money
  • Cut food into smaller pieces as it cooks quicker
  • Put lids on your saucepans when cooking to reduce cooking time
  • Use the inner ring if you have dual rings – food will cook in the same time, but use less energy
  • If you have a gas hob, make sure you have it on the right setting for your saucepans – if you find flames going up the sides, your setting is too high
  • Use a steamer or segmented pan – you will be able to cook several types of vegetable on just one ring
  • Use an energy saving kettle to boil water – these allow you to boil just what you need
  • Descale electric kettles regularly – limescale makes your kettle work harder
  • Don’t delay – many modern ovens, especially fan ovens, need little or no preheating
  • Try using all the space in your oven when it’s in use - you could cook extra portions of food that you can freeze
  • Use an electric toaster – they are quicker and more efficient than electric grills for making toast
  • Avoid chip pans – try an electric deep fat fryer, they are safer and more economical
  • Try a pressure cooker – they cook food faster due to the high temperature and pressure conditions  inside the cooking pot
  • Use a slow cooker – for many dishes these are more efficient as you can cook the whole dish in one pot
  • Buy a halogen or induction hob if you’re looking for a new one – they are efficient, controllable and easy to clean
  • Grill if possible – it can be healthier and quicker than using the oven
  • Try to turn boiling vegetables or rice down to a simmer – they will cook in the same time, but it will cost you less
  • Use a microwave to heat things up – they are quick, easy to use, economical and energy efficient
  • Keep the glass in your oven door clean - you will then be able to see through it to check your food, instead of opening the door and letting the heat out

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For more information

0800 028 7730 0800 028 7730

Lines are open 9am-5pm Monday to Friday‚
Calls may be recorded

Request a brochure

Find out more about Age UK Fixed 2 Year tariff


Age UK Enterprises Limited is the commercial arm of Age UK (charity no.1128267) and donates its net profits to that charity. Age UK Enterprises Limited is registered in England and Wales no.3156159. Registered address: Tavis House 1-6 Tavistock Square, London WC1H 9NA.

Age UK Fixed 2 Year energy tariff is provided by E.ON Energy Solutions Limited.

* Age UK Fixed 2 Year tariff is also available to people aged 50-59 and on the Priority Services Register. (Please see our FAQs page for more details)

** Terms and Conditions apply.  It is not available to customers with a prepayment, restricted hours tariff or Heatwise meter. Prices are fixed for 24 months from your tariff start date

*** If you stop paying by fixed monthly Direct Debit, your standing charge(s) will increase by £35 per fuel per year.

E.ON Energy Solutions Limited Registered office: Westwood Way, Westwood Business Park‚ Coventry CV4 8LG. Registered in England and Wales No. 3407430.

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