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People in later life are an important and growing group of consumers. Age UK is working to ensure that consumer policy takes this market into account.

This includes:

  • encouraging businesses and the financial services industry to design their products and services in an inclusive way
  • addressing the critical issue of affordable access to essential services such as fuel and water
  • and ensuring that older people have secure and useable payment methods, including cheques.

Recent publications and reports

Below is a selection of Age UK's most recent publications and reports on consumer issues

Stemming the Tide: Older People and Mass Marketed Fraud, December 2014 (PDF 545 KB)

Only the tip of the iceberg: Fraud against older people, April 2015 (PDF, 1.29MB)

Response to Payment Systems Regulation: Call for Inputs, January 2015 (PDF, 300KB)

Response to draft Financial Capability Statement, Money Advice Service (PDF 317KB)

Reducing fuel poverty, June 2014 (PDF 850 KB)

Payment systems regulation: call for inputs (April 2014) (PDF 225KB)

Speeding up cheque payments: legislating for cheque imaging (PDF 205KB)

Banking standards review: consultation paper (February 2014) (PDF 195KB)

Financial conduct authority cash savings market study response (Dec 2013) (PDF 161KB)

Problem debt among older people (June 2013) (PDF 456KB)

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For more information: Call Age UK Advice: 0800 169 6565