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What Age UK does nationally and locally

Care and support are broad concepts that encompass many services and range from support from unpaid family and friends to care homes.

What we do nationally

  • produces resources to support and promote good practice in service development and delivery
  • encourages innovative service developments in response to the changing needs and preferences of people in later life and to changes in public policy
  • works with partners to deliver a range of projects and programmes aimed at developing and capturing best practice - for example, the My Home Life programme improving the quality of life in care homes and the Experts by Experience programme
  • promotes services that address the needs of marginalised groups so that they can access appropriate care and support
  • participates in key stakeholder groups relating to care and support policy and practice
  • identifies issues of concern in service provision, drawing on the experience and knowledge of people in later life and local partners, and exerts influence at national level
  • provides a number of direct services including telephone befriending, handyperson services, and an information and advice phone line and resources

What we do locally

  • develop care and support services to provide local solutions that are tailored to the needs of the communities in which they operate
  • provide a very wide range of care and support services that deliver assured quality, value for money and good outcomes for older people and their carers
  • work in partnership with national Age UK to develop and pilot new service models and methods
  • identify unmet need and influence the pattern of local care and support service provision

Find support from Age UK in your local area

Further information


Our Information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Factsheets are longer with more detail, and are aimed at professionals.

You can download other guides in our series from publications

For more information: Call Age UK Advice: 0800 678 1174

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