We strive to maintain competitive rates that are affordable for our clients, while still allowing us to cover the costs of providing the service. We help clients to apply for Attendance Allowance to help cover the cost of the service, as well as other benefits to ensure they receive everything they are entitled to.
The services charges £16.50 per hour. The minimum number of hours per month is four hours - these can be delivered weekly or fortnightly. Payments for the service are collected monthly in arrears by Direct Debit on or around the 15th of each month.
Debit/Credit Card Information
Card transactions will appear as Payacharity on your credit card / bank statement. We can only accept payment by debit or credit card on transactions of £10 or over
You have 14 days from entering into a service contract in which you can cancel your contract. A cancellation request will be accepted at any time within this period.
If you specifically want the service to begin prior to the expiry of the cancellation period before deciding to cancel, you may be required to make a resonable payment to cover the service delivered up to the point of cancellation.
Cancellation should be made in writing to: Age UK Sutton, 2 Lower Square, Civic Offices, St Nicholas Way, Sutton, SM1 1EA or by email to firstname.lastname@example.org
All refunds will be made by CHEQUE or BACS. Refunds can take 8 working days to process.