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Age UK Maidstone offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

I&A can be provided to those aged 50+ who live in the Maidstone Borough Council area, as well as anyone who cares for them. Clients can access the service via phone, email, office appointment or home visit (for those who are housebound only). I&A is, and always will be, a free service.

Topics covered

Welfare benefits:

  • Benefit checks.
  • Form filling for: Attendance Allowance, Personal Independence Payment (PIP), Disability Living Allowance (DLA), Employment and Support Allowance (ESA), Job Seekers Allowance (JSA), Universal Credit (UC), Carers Allowance, Pension Credit, State Pension, Housing Benefit, Council Tax Support, Council Tax Reduction.
  • Support with writing Mandatory Reconsideration requests.
  • Advice on preparing appeal papers for Tribunal Hearings.


  • Supporting people to understand and navigate the range of options available.
  • Help with applying to the Housing Register.

Health & Social Care:

  • Advice on accessing Social Care support for both funded & self-funded clients.
  • Advice on statutory rights to Assessments.
  • Advice on hospital discharge procedures.


  • Information on Power of Attorney only (not advice or help with applications).
  • Help with Blue Badge and Disability Bus Pass applications.

Topics not covered

  • Legal advice
  • Financial advice
  • Immigration advice
  • Neighbour disputes
  • Advocacy

How do I access the service?

You can access our information and advice service in a number of ways.

By phone: 01622 753618

By email:

At our office: Appointment nessessary, 7 Mill Street, Maidstone, ME15 6XW

Useful contact numbers

Welfare benefits

Attendance Allowance: 0800 731 0122 

Personal Independence Payment new claims: 0800 917 2222

Personal Independence Payment enquiry line: 0800 121 4433

Universal Credit helpline:  0800 328 9344

Employment and Support Allowance:  0800 055 6688

State Pension, new claims: 0800 731 7898

State Pension, enquiries: 0800 731 0469


Local services

KCC Adult Social Services: 03000 41 61 61

KCC Blue Badge Team: 03000 41 62 62

KCC General Enquiries: 03000 41 41 41

Maidstone Police: 01622 690 690

Maidstone Fire & Rescue Service: 01622 212445

Southern Water (waste water & sewage): 0330 303 0277

South East Water (fresh water supply): 0333 000 0001

SGN (gas network): 0800 111 999 to report a gas leak

UK Power Networks (electricity network): 105 to report a power cut or emergency


Voluntary services

Involve Carers: 01622 685276

Involve Older People, Falls Prevention & Community Transport: 01622 235 833

Involve Cancer Support: 01622 230 721

Citizens Advice Maidstone: 01622 752 420

Citizens Rights for Older People: 01622 851 200

Kent Association for the Blind: 01622 691 357

Hi- Kent: 01622 691 151

Maidstone & Mid Kent Mind: 01622 692 383

Free booklets and online information