Job Opportunities

Profile: Community Support Worker

OVERVIEW

Age UK North Yorkshire Coast and Moors is an independent charity but part of the Age UK family. That means we are a local charity for local people and donations stay where they are needed, on the North Yorkshire coast and the former districts of Scarborough and Ryedale in North Yorkshire.

We work with other Age UKs and our national charity to increase our impact on the over 50s, but we provide services that are exactly what our residents need here. A perfect blend of national and local services working together.

PREVENTION PLUS

Prevention Plus is an early intervention and community-based support service designed to help people remain independent, healthy and connected before problems reach crisis point. Delivered by Age UK North Yorkshire Coast & Moors to Filey and the surrounding areas, the service will provide personalised one-to-one support for local residents facing challenges such as social isolation, financial hardship, health concerns, housing issues, or difficulties accessing services.

The service will build on Age UK NYCM's established presence in Filey, drawing on local community assets, volunteers, activities and partnerships to improve wellbeing, reduce loneliness, increase financial resilience and support people to live independently for longer. By focusing on prevention rather than crisis response, Prevention Plus aims to improve outcomes for individuals while reducing pressure on statutory services.              

VISION, MISSION, VALUES AND OBJECTIVES

Locally we have a vision of communities where older people are valued, listened to, and can access services which means they can lead a more fulfilling older age.

Our mission is to achieve that vision in three ways:

1. By being an advocate and voice of the needs and views of older people, arguing for societal change locally, nationally and internationally.
2. By building our services with older people at their core. We want our services, and those of our partners, to be informed by our older population to ensure they provide services of the highest quality and relevance.
3. Providing more services that are relevant to the needs of older people, filling gaps where there is insufficient quality or provision.

Our Values continue to be an organisation that is respectful, inclusive and empowering, aiming to provide the highest quality services to people.

WHAT ARE YOUR KEY RESPONSIBILITIES?

The Community Support Worker will deliver the Prevention Plus service in Filey, providing early help, practical support, advice, navigation and community-based interventions to help residents remain independent, connected and resilient.

The post holder will work with individuals before problems escalate into crisis, supporting them to access benefits, services, local activities and community resources. The role will build a coordinated "ring of support" around each individual through partnership working with statutory, voluntary and community organisations.

Main Tasks and Responsibilities:

One-to-One Support

• Deliver person-centred, strengths-based support to residents experiencing challenges affecting their wellbeing, independence or quality of life.
• Carry out holistic assessments to identify needs, strengths, aspirations and available community support.
• Develop personalised support plans with clear outcomes.
• Provide practical support and advocacy where needed.
• Maintain appropriate professional boundaries while building trusted relationships.

Home Visits and Outreach

• Undertake home visits for individuals unable or unwilling to access office-based services.
• Identify emerging issues relating to health, housing, finances, social isolation or wellbeing.
• Ensure safeguarding concerns are identified and escalated appropriately.
• Engage with residents in community settings, outreach locations and partner venues.

Information, Advice and Navigation

• Complete benefit entitlement checks and support applications where appropriate.
• Assist people to access welfare benefits, energy support, grants and other financial assistance.
• Connect individuals with health services, housing providers, social care teams, community groups and voluntary sector organisations.
• Provide ongoing support to help individuals engage successfully with referred services.

Community Connection and Prevention

• Reduce loneliness and isolation through community engagement and social connection.
• Promote participation in local activities including SHIC sessions, exercise groups, sewing groups, volunteering and befriending schemes.
• Identify opportunities to build resilience and independence through local assets and networks.
• Support individuals to develop confidence and self-management skills.

Partnership Working

• Build strong relationships with Adult Social Care, health services, housing providers, police, community organisations and local groups.
• Attend partnership meetings, case discussions and community network events.
• Act as a key access point for partner services.
• Contribute to the development of integrated support pathways.

Monitoring and Evaluation

• Maintain accurate case records using organisational case management systems.
• Record outcomes and activity data in line with funding requirements.
• Use the ONS4 Wellbeing Measure and other agreed tools to evidence impact.
• Contribute to monitoring reports and case studies.

The general responsibilities of the role are:

• To undertake any other duties commensurate with the level of the role.
• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.
• Share our commitment to safeguarding.
• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

Person Specification

Essential

• Experience of supporting vulnerable adults within a community setting.
• Strong understanding of strengths-based and person-centred approaches.
• Experience of providing advice, support, advocacy or navigation services.
• Excellent communication and relationship-building skills.
• Ability to work independently and manage a varied caseload.
• Understanding of safeguarding responsibilities.
• Good record keeping and IT skills.
• Access to transport and ability to undertake home visits.

Desirable

• Knowledge of welfare benefits and financial inclusion.
• Experience of social prescribing, community development or wellbeing services.
• Knowledge of services available within Filey and the wider North Yorkshire Coast and Moors area.
• Experience of partnership working across statutory and VCSE sectors.
• Be able to drive and have access to a car (full expenses paid).

WHAT CAN WE OFFER YOU?

In addition to a contributory pension and a supportive environment, we offer the following benefits to all our employees:

• Insurance in the event of death in service.
• Annual away day.
• Staff Christmas celebration.
• Access to a blue light card.
• Cycle to work scheme.
• Electric car lease scheme.
• Employee Assistance Programme with Health Assured.
• A Specsavers eye test voucher worth £19 for VDU users.

Please apply for this role at indeed.

The application window will close at 9.00 am on 6 November 2026. We reserve the right to discontinue the advert prior to this date if a suitable candidate is identified. We encourage applicants to submit their applications early.

Profile: Prevention Plus Manager

OVERVIEW

Age UK North Yorkshire Coast and Moors is an independent charity but part of the Age UK family. That means we are a local charity for local people and donations stay where they are needed, on the North Yorkshire coast and the former districts of Scarborough and Ryedale in North Yorkshire.

We work with other Age UKs and our national charity to increase our impact on the over 50s, but we provide services that are exactly what our residents need here. A perfect blend of national and local services working together.

PREVENTION PLUS

Prevention Plus is an early intervention and community-based support service designed to help people remain independent, healthy and connected before problems reach crisis point. Delivered by Age UK North Yorkshire Coast & Moors to Filey and the surrounding areas, the service will provide personalised one-to-one support for local residents facing challenges such as social isolation, financial hardship, health concerns, housing issues, or difficulties accessing services.

The service will build on Age UK NYCM's established presence in Filey, drawing on local community assets, volunteers, activities and partnerships to improve wellbeing, reduce loneliness, increase financial resilience and support people to live independently for longer. By focusing on prevention rather than crisis response, Prevention Plus aims to improve outcomes for individuals while reducing pressure on statutory services.              

VISION, MISSION, VALUES AND OBJECTIVES

Locally we have a vision of communities where older people are valued, listened to, and can access services which means they can lead a more fulfilling older age.

Our mission is to achieve that vision in three ways:

1. By being an advocate and voice of the needs and views of older people, arguing for societal change locally, nationally and internationally.
2. By building our services with older people at their core. We want our services, and those of our partners, to be informed by our older population to ensure they provide services of the highest quality and relevance.
3. Providing more services that are relevant to the needs of older people, filling gaps where there is insufficient quality or provision.

Our Values continue to be an organisation that is respectful, inclusive and empowering, aiming to provide the highest quality services to people.

WHAT ARE YOUR KEY RESPONSIBILITIES?

The Prevention Plus Manager will provide operational leadership, management and strategic oversight of the Prevention Plus service in Filey. The post holder will ensure effective delivery of the project, develop partnerships, support performance monitoring and ensure the Community Support Worker is effectively supervised and supported.

The role will be responsible for embedding Prevention Plus within local networks and helping shape a sustainable model of preventative, community-based support.

Main Tasks and Responsibilities:

Service Leadership and Management

• Lead the implementation and development of the Prevention Plus service.
• Ensure delivery aligns with project objectives, funding requirements and organisational priorities.
• Develop service delivery plans, targets and operational procedures.
• Monitor performance, quality and outcomes.

Staff Supervision and Support

• Provide line management and supervision to the Community Support Worker.
• Conduct regular one-to-one meetings and performance reviews.
• Ensure staff wellbeing, development and training needs are addressed.
• Provide guidance on safeguarding, risk management and complex cases.

Partnership Development

• Develop and maintain strategic relationships with:
• North Yorkshire Council
• Adult Social Care
• Primary Care Networks
• Housing providers
• Local voluntary organisations
• Community groups and faith organisations
• Represent Age UK North Yorkshire Coast and Moors at partnership and stakeholder meetings.
• Promote collaborative working and integrated approaches to prevention.

Community Leadership and Network Development

• Champion Prevention Plus across Filey.
• Support development of local referral pathways.
• Build awareness of the service among residents, professionals and community organisations.
• Identify opportunities to strengthen local support networks and community assets.

Governance, Compliance and Quality Assurance

• Ensure compliance with safeguarding, GDPR, confidentiality and health and safety requirements.
• Maintain quality standards in line with Age UK Charity Quality Standard requirements.
• Oversee risk management and case governance arrangements.
• Support audit and inspection activity where required.

Monitoring, Evaluation and Reporting

• Oversee collection of project data and outcome measurement.
• Ensure accurate reporting against funding requirements.
• Analyse performance trends and identify service improvements.
• Produce monitoring reports, case studies and evaluation information.
• Support demonstration of outcomes including wellbeing improvement, reduced isolation, increased independence and prevention of crisis.

Financial Oversight

• Monitor project expenditure against budget.
• Ensure effective use of grant resources.
• Contribute to funding reports and future sustainability planning.
• Identify opportunities for additional funding and service development.

The general responsibilities of the role are:

• To undertake any other duties commensurate with the level of the role.
• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.
• Share our commitment to safeguarding.
• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

Person Specification

Essential

• Experience managing community, wellbeing or preventative support services.
• Experience supervising and supporting staff and volunteers.
• Strong partnership and stakeholder management skills.
• Knowledge of safeguarding, risk management and quality assurance.
• Ability to analyse performance information and produce reports.
• Excellent organisational and communication skills.
• Ability to work strategically while maintaining operational oversight.

Desirable

• Experience managing grant-funded projects.
• Knowledge of Adult Social Care, health and VCSE systems.
• Experience of social prescribing, information and advice services, or community-based prevention programmes.
• Knowledge of North Yorkshire's community and statutory support landscape.

WHAT CAN WE OFFER YOU?

In addition to a contributory pension and a supportive environment, we offer the following benefits to all our employees:

• Insurance in the event of death in service.
• Annual away day.
• Staff Christmas celebration.
• Access to a blue light card.
• Cycle to work scheme.
• Electric car lease scheme.
• Employee Assistance Programme with Health Assured.
• A Specsavers eye test voucher worth £19 for VDU users.

Please apply for this role at indeed.

The application window will close at 9.00 am on 6 November 2026. We reserve the right to discontinue the advert prior to this date if a suitable candidate is identified. We encourage applicants to submit their applications early.