Here at Age UK North Yorkshire Coast & Moors, we use cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our Privacy Policy, how we use cookies, and how you can control them. Read our Privacy Policy.
Skip to content

Age UK North Yorkshire Coast & Moors is a great place to work. Could you bring your skills to our team? See our latest vacancies below.

Working with us

As we promote the well-being of people aged 50+, we have a vision of communities where everyone is valued, listened to, and can access services that allow them to lead fulfilling lives. Our diverse community is always changing, and our services continue to adapt. Together, we can create lasting, positive change.

We will do our best to keep this page updated with new job offers and opportunities. If nothing is listed, feel free to look at other ways you can get involved, such as volunteering.

Current Job Opportunities:

Job Title: Relief Charity Shop Manager

Salary: Grade 2, £11.51 per hour

Hours: Flexible (One day of work per week guaranteed)   

Location: Age UK North Yorkshire Coast and Moors Charity Shops

We are looking to strengthen our Shop Manager team to help cover annual leave, sickness, and occasional days on a casual “as and when required” basis, sometimes at fairly short notice.

Purpose of the role:

To provide a high-quality retail service to maximise income through retail sales for the charity and achieve agreed performance targets. To oversee and ensure the continued operation of the shop and oversee the scheduling, management of staff and support of the shop volunteers. Ensure customers, colleagues and clients receive exemplary service at all times when visiting an Age UK North Yorkshire Coast and Moors location.

Main Tasks and Responsibilities:


  • Lead and motivate the shops team to develop and achieve sales and surplus targets
  • Support, train, develop and co-ordinate the work of staff and volunteers in the shop whilst encouraging an active interest and knowledge of the services Age UK North Yorkshire Coast and Moors
  • To undertake, record and review staff and volunteer check-ins.
  • Lead the shops team to create a positive environment where staff, volunteers feel valued and motivated
  • Oversee and implement Customer Service expectations within the assigned location
  • Effective communication of updates and activities to all team members
  • Provide a work environment free of all forms of discrimination, harassment, where everyone is treated with dignity, respect and fairness

 Sales and income:

  • Maximise sales income and achieve agreed financial performance targets including sales, pricing and stock rotation
  • Generate stock donations to meet sales requirements, acknowledge receipt and arrange collections where necessary
  • Awareness of competitors pricing, promotional activities and special offers so as to be able to inform the Retail Area Manager and ensure we have a similar or more competitive offer available for our customers 
  • Implement and promote the highest standards of customer care and service
  • Maintain an effective, profitable merchandise mix, reflecting customer profile and seasonality trends

Retail Operations:

  • Ensure shop premises are clean and tidy at all times and that goods are displayed in a presentable and commercial manner
  • Ensure all statutory responsibilities are met, including Fire and Health & Safety regulations
  • Hold shop keys, opening and closing the premises for trading hours and responding to emergency call outs if and when necessary.


  • Oversee and undertake administrative and financial procedures as directed by the Retail Area Manager including sales targets and reporting, banking and volunteer records
  • Ensure security of stock and cash on the premises, report any shortfalls or discrepancies to the Shops Manager or the central office in their absence 


  • Undertake any appropriate duties as directed by the Retail Area Manager to achieve performance targets and realise the full potential of the shop
  • Travel within the North Yorkshire area where required in the performance of the job to provide covering another shop, or for training activities or company meetings

Person Specification


  • Experience in a performance driven retail/customer centric environment
  • Organised with the ability to multitask when working to tight deadlines
  • Proven leadership skills in motivating, retaining and developing a team
  • Experience of communicating with a diverse workforce and customer base
  • Strong drive to achieve results through others
  • Ability to delegate, coach and listen
  • Establish and maintain successful retail processes and merchandising
  • Commercial awareness
  • Ability to understand interpret basic financial reports
  • Open and adaptable to change and able to support others through it
  • Basic knowledge of Health and Safety regulations and ability to identify potential risks
  • Ability to lift and carry bags of stock up to 10kg’s
  • IT literacy and numeracy skills


  • Knowledge/experience of the charity retail sector is preferred but not essential

The job description and person specification are not intended to be exhaustive. The post holder will be expected to adopt a flexible attitude to their duties, which may have to be varied, after discussion with the post holder, subject to the needs of the organisation and in line with the general profile of the post.

In addition to the contents of the role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

To apply please send an email to including a copy of your CV along with a detailed covering letter outlining your experiences which support the main tasks and responsibilities and how you meet the points on the Person Specification requirements list. The deadline for applications is 28 March 2024.


Interested? This is what you do next!

Before going further, we recommend that you look through "Our Services" to better understand us and what what we do. If you have questions, or would like to hear more, please contact us. We may have opportunities, both voluntary and paid, that might prove a better fit for your interests and skills. If you share our vision, please register your interest by leaving your contact details, and any questions you might have, with us. We will then arrange to talk with you at the earliest possible convenience. The fast and easy way is to use our online contact form: click the button on the right to get started.