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Returns, refunds and exchanges can only be made at the shop of original purchase.

  • Refunds will only be given on faulty items.
  • Exchanges and credit notes can only be issued when items are returned within 14 days.
  • Credit notes are valid for three months from date of issue and are to be used in shop of original purchase.
  • Discounted/reduced items are sold as seen and not returnable.
  • Items must be returned with original labels attached and the shop receipt.

This does not affect your statutory rights.

Age UK Northamptonshire shops only.

Last updated January 2022.