About us

Who We Are

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Age UK Sutton is an independent charity dedicated to helping older people in our community to live well in later life. We provide vital information, expert advice and practical support to enable informed decisions on finances, health and care. As the trusted local experts in ageing well, we combine national knowledge with deep local insight and understanding to deliver accredited, high-quality services that make a real difference. From helping people prepare for later life to supporting those living it, we're here to ensure that later life in Sutton is lived well. If you need help, advice or support for older people in Sutton, we’re here for you. Our services are delivered through four key pillars; Community Support, our Dementia Hub which includes our Living Well Centre, Prevention and Wellbeing and Help at Home.

How We Are Funded

Age UK Sutton is an independent local charity. All the services and projects we run for thousands of older people, families and carers in Sutton each year depend on the funding we secure ourselves.

Demand for our support is growing, while funding is becoming increasingly difficult to secure. We rely on your support to keep serving our local community. We are supported by donations from the public, income from funders, and some charitable grants. Every contribution helps us continue our vital work.

See how you can help us make a difference

We are part of the Age UK network

We are part of the Age UK network, and we are proud to be an Age UK local partner - part of a network of independent charities across the country each dedicated to helping older people live well in later life in their own local communities and together strengthening support for older people across the UK.

As a local partner, we operate as an independent charity. We set our own priorities based on the needs of people in Sutton, and we are responsible for securing all the funding required to deliver our services for older people, families and carers.

Our charity is overseen by a board of trustees, volunteers from our community who bring their skills, experience and local insight to guide our strategic direction. Our services are delivered by our experienced staff team, supported by a dedicated group of volunteers, without whom much of our work would not be possible.

Advice Quality Standard

Charity Quality Standard (AUK)

We hold the Advice Quality Standard (AQS), which provides assurance that we meet recognised criteria demonstrating our commitment to delivering high‑quality advice. The AQS is the quality mark for organisations offering advice on social welfare issues. It confirms that we run a well‑managed service, that our team has up‑to‑date and relevant knowledge, and that the advice we provide is consistently high quality.

We are proud to have achieved the Age UK Charity Quality Standard. This award recognises the high standard of our performance as an organisation. It confirms that we are well governed and well managed, have a clear direction and strategy, and are committed to ensuring the wellbeing and safety of older people, as well as our staff and volunteers.

Cyber Essentials

Fundraising regulator

Cyber Essentials is a government-backed certification scheme designed to help organizations protect themselves against common cyber threats. It establishes a baseline of cybersecurity measures through five key technical controls to safeguard sensitive data from cyber attacks.

Age UK Sutton is registered with the Fundraising Regulator, the independent body which sets and maintains the standards for charitable fundraising in England, Wales and Northern Ireland.

We are committed to the Fundraising Promise and to treating donors and the public with respect, fairness, honesty, and clarity in our fundraising activities.

Investors in Volunteering

Age UK Quality Advice Standard

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Age UK Sutton is proud to hold the Investing in Volunteers (IiV) quality mark, the UK’s leading standard for good practice in volunteer management. Achieving this award demonstrates our commitment to providing an excellent experience for our volunteers and shows that our volunteer programmes meet nationally recognised standards of safety, support and effectiveness.

We hold the Age UK Information & Advice Quality Marque, which demonstrates that our Information & Advice service:

Provides consistent, relevant and effective advice to clients, supported by clear and thorough client records.
Has robust systems and procedures in place to ensure the delivery of consistent, good‑quality information and advice.
Monitors its services and seeks feedback from clients and stakeholders.