Help at Home Coordinator

• Could you play a vital role in a service that is a lifeline for many of our clients?
• Do you thrive in a busy, fast-paced environment where priorities can change throughout the day and no two days are ever the same?
• Are you confident handling a high volume of telephone calls, multitasking effectively, and providing excellent customer service to clients, support workers and colleagues?

We are looking for a Help at Home Coordinator who will run day-to-day customer care, scheduling and support for workers and work closely with the finance team and other colleagues to ensure the service runs smoothly and safely and benefits the customers and the Charity.

Help at Home is Age UK Sutton’s social enterprise service, which provides personalised practical and emotional support to older people, enabling them to retain independence and quality of life. The service includes shopping, cleaning, light meal preparation, admin support, companionship and other household tasks. The service does not offer any CQC regulated care.

A unique selling point is that we carefully match customers to workers, and guarantee the same worker each visit. This leads to strong relationships, better quality ongoing support and job satisfaction for our support workers, as well as confidence to customers and their families that workers know their clients. Support workers often identify small changes in wellbeing, health and behaviour that can enable early intervention for common issues.

We are looking for an organised and proactive Help at Home Coordinator who:

• Is an excellent listener, using tact and sensibility when dealing with vulnerable clients
• Has experience working in a fast paced and collaborative environment
• Can problem solve and make decisions within role boundaries
• Is able to plan and organise workload, keep accurate records and work to clear targets and KPIs

Full details and the person specification can be found in the job pack, downloadable below. 

How to apply

Please email your CV and a supporting statement to workforus@ageuksutton.org.uk 

We expect candidates to address the person specification, found within the job pack, within their statement. 

Candidates are warmly invited to arrange an informal discussion with the recruiting manager before submitting their application. This can be arranged by contacting Carla Federighi, Business Support Lead on:

workforus@ageuksutton.org.uk  

07577 130549 

We strive to make our recruitment process fully accessible to all applicants and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact Carla
at workforus@ageuksutton.org.uk. This will not adversely affect your chances of being shortlisted or invited to interview.

Final date for applications:  Sunday 6 September