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Coronavirus – We are still here to help

Our team are continuing to operate a Telephone Information and Advice service so please contact us on 01527 570490

Age UK Bromsgrove, Redditch & Wyre Forest offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

Our advisers and volunteers are trained to help you on a variety of topics, including:

  • Welfare benefits advice for those over retirement age, including identifying and calculating benefit entitlement and assistance to complete claim forms
  • Helping people to identify the care and support they need, including help accessing Social Services and advice on how to pay for care and support
  • Advising on housing issues, including help with maintaining a property and advice on the different types of housing for older people who need more support or want to move nearer to family or friends
  • Advising on the services, support, groups, activities and concessions available locally
  • Advising those who are finding it hard to make ends meet or are struggling to pay their bills
  • Helping people to make complaints or challenge decisions about welfare benefits, social services, health services and energy providers

How to access the service

AgeUKBRWF I&A AdvisorYou can access our information and advice service in a number of ways:

  • By Phone: 01527 570490
  • By Email: enquiries@ageukbrwf.org.uk
  • At our Information and Advice Centre in Bromsgrove
  • Outreach appointments in Redditch and Wyre Forest
  • We can also arrange to visit you at Home

Our Information and Advice Centres/ Teams

Members of our Information and Advice Team work across Bromsgrove and Redditch and Wyre Forest

Bromsgrove

Our Bromsgrove Information and Advice Centre is based at our Office in Windsor Street.  The service is open Monday-Friday, 10am-1pm.  We offer daily drop-in sessions for short enquiries and offer booked appointments for more complex issues.

Redditch

For enquiries, or to arrange a Home Visit for Information and Advice in the Redditch District, please call 01527 570490.  The Team also operate an appointment-based Outreach Service every Thursday (9.30am-2.30pm) at Redditch Library (Market Place, B98 8AR) - please call 01527 570490 to book an appointment.

Wyre Forest

For enquiries, or to arrange a Home Visit for Information and Advice in the Wyre Forest area, please call 01527 570490. The Team also operate an appointment-based Outreach Service every Friday (9.30am-3.00pm) at Age UK BRWF Tulip Tree Centre (Kidderminster, DY11 6TH) - please call 01527 570490 to book an appointment.

Free information guides and Local Traders Register

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides 

  • Local Traders Register

    We maintain a register of reputable local traders, including electricians, plumbers, mobile hairdressers and many others. All of the traders are recommended by older people, then checked and monitored by us.

    Trusted Traders Register 

If you are a health/ social care professional or from a community or voluntary organisation, you can make a referral to our Information & Advice service via our Partner Portal

Additional information about Age UK Bromsgrove, Redditch & Wyre Forest's Information & Advice Service can be accessed via our Statement of Service.  Age UK Bromsgrove, Redditch & Wyre Forest are proud to have achieved the Age UK Information and Advice Quality Programme (IAQP) and also holds the holds the Advice Quality Standard (AQS).

We are also part of the Worcestershire Advice Network, a partnership of local agencies here to help you with everyday problems such as benefits, housing and debt. For more details of the network, please click on Worcestershire Advice Network

Seeking Information and Advice?

Call us on 01527 570490 or email: enquiries@ageukbrwf.org.uk - We are here to help.