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At Age UK Faversham & Sittingbourne we are committed to providing excellent service to all our clients and we really appreciate every compliment and comment we receive. We take the time to review all feedback good or bad and use it to improve the services for our clients.

Complaint

We recognise that from time to time we get things wrong and the service may not be up to standard. The support and confidence of our clients is crucial to Age UK Faversham & Sittingbourne and that is why we are asking you to let us know if you are not completely satisfied. It is our policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services in the future. Any complaint shall be risk-free and the service you receive or wish to receive will not be affected except to improve it.

Please follow our Complaints Policy & Procedure.

Address your complaint to the Chief Executive Officer and post to:

Age UK Faversham & Sittingbourne, The Old Fire Station, Crescent Road, Faversham, ME13 7GU

or email: complaints@ageukfs.org.uk

or use our feedback form below

 

Compliment

Let us know if we are doing things right, as it helps us to make sure we keep doing it.  

Is there a staff member, volunteer or service we provide that you wish to praise or feel they have gone that extra mile.  We would love to hear about it.

A compliment, appreciative word or simple thank you lets us all know that we are doing the best we can for our clients. We will make sure that your compliment is passed to the staff member, volunteer or service who are involved so that they know their work is appreciated. 

If you would like to send us a compliment you can post it to:

Age UK Faversham & Sittingbourne, The Old Fire Station, Crescent Road, Faversham, ME13 7GU

or email: reception@ageukfs.org.uk

or use our feedback form below

Comment

Do you have a comment or suggestion about the work we do and the services we provide.  These can help guide us in shaping our services for you and ensure that they are, and remain, as effective as possible.  All feedback is taken into account and may well influence the way Age UK Faversham & Sittingbourne is organised or delivers its services.

If you would like to send us a comment / suggestion you can post it to: 

Age UK Faversham & Sittingbourne, The Old Fire Station, Crescent Road, Faversham , ME13 7GU

or email: reception@ageukfs.org.uk

or use our feedback form below

 

 

Feedback Form

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