Our Certifications
As a local branch of Age UK, we pride ourselves on delivering high-quality services which provide our beneficiaries with help and support they need to the standards they expect. Our certifications are a testament to our work.
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Care Quality Commission Registered
As a care provider, we are inspected by the Care Quality Commission (CQC) regularly, alongside our local authorities.
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Advice Quality Standard
We are proud to hold the Advice Quality Standard, providing our beneficiaries with the assurance that we have met certain criteria which demonstrate our commitment to quality.
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Age UK Quality of Advice Standard
The Quality of Advice Standard has two main sets of benchmarks, which state that a service must show that it:
Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
Monitors its services and seeks feedback from clients and stakeholders.