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Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK North West Kent website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie Purpose
UserSetting This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.
ASP.Net_SessionId When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.
vidi This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.
BCSI-CS-5B059C53EB35D97E The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.
__utma / __utmb / __utmc / __utmz Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.


Privacy Policy - Age UK North West Kent Website (Version v1.01 May 2018)

This Privacy Policy applies to Age UK North West Kent.

Who We Are

  • Age UK North West Kent Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.
  • By using the site and any services we offer via our site, you are agreeing to be bound by this policy.
  • Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
  • This policy may change from time to time, so please check this page periodically.
  • Age UK North West Kent is a registered charity (number 1143905) and company limited by guarantee (number 7645589). The registered address is The Fleming Resource Centre, Clarence Row, Gravesend, Kent DA12 1HJ.
  • If you have any questions around this privacy policy, you should contact the Chief Executive Officer on 01474 564898 or via email - or write to the above address.

How do we collect information from you?

The information you give to us.

  • This could be when you donate, access a service, or attend an event.

Informatiuon we get from your use of the website.

  • When you visit the site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which web pages are accessed and when.

What type of information is collected from you?

  • The personal information we collect might include your name, date of birth, address, email address, telephone number, IP address, and information regarding which web pages are accessed and when.
  • By way of consent or legitimate interest, any other 'sensitive' personal information which might include your racial or ethnic origin, your physical or mental health, your religious beliefs, sexual orientation or conviction of crminal offences. We always try to limit the circumstances in which we collect sensitive personal information of any kind.

How is your information used?

We may use your information to:

  • to process a donation that you have made.
  • to respond to an enquiry you have made.
  • to process orders submitted by you.
  • to carry out our obligations arising from any contracts entered into by you and us.
  • to enable services to be delivered to you.
  • to provide information and advice that you have requested.
  • to enable any special instructions to be delivered by a service ordered by you.
  • to verify your identity.
  • to seek your views or comments on the services we provide.
  • to notify you of changes to our services.
  • to improve our services.  
  • to send you communications which you have requested and that may be of interest to you. 
  • to help us communicate with you.
  • to understand more about your preferences 'likes and dislikes' to help you access the most appropriate service to your expressed needs.
  • to help us help you obtain the outcomes that you seek
  • to protect you from harm

These may include information about campaigns, appeals, other fundraising activities, and promotions.

Who has access to your information

We are committed to protecting the personal data of our supporters, customers and members.

  • Any details you give us will be held in accordance with the Data Protection Act 1998. Age UK North West Kent (including its associated and subsidiary companyies) is the sole owner of the information collected on this Site.
  • We will not sell, share, or rent this information to third parties for marketing purposes, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
  • It may be necessary to pass your information to a third party in order to process a service (e.g. when you make a donation) but we will only share the personal information necessary to deliver the service and/or complete an agreed transaction.

Lawful Processing

The GDPR (General Data Protectgion Regulations) requires us to rely on one or more lawful grounds to process your information. The folowing are the grounds we use.

We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:

  • To fulfil a contract we have with you e.g. a service contract, or
  • If we have a vital interest legal duty to use your data for a particular reason, or
  • When you consent to it, or
  • When it is in our legitimate interests.

‘Legitimate interests’ are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.

Fundraising and Marketing

Age UK North West Kent will only fundraise or market directly with you when specific consent has been gained from you through any of our communication channels, e.g. web, email, phone, face to face or correspondence.

Your Choices

  • You have the right to opt out of receiving communications from us at any time by contacting the Chief Executive Officer on 01474 564898 or via email: - or write to the above address.
  • You can also change the way we contact you at any time, by calling 01474 564898 or via email: - or write to the above address.
  • In order to 'opt you out' of receiving communications it is necessary to retain some of your details to ensure that we do not contact you again in future. You details will only be used for this purpose.

Your Rights

The GDPR provides the follwing rights for individuals, which our organisation provides to you:

In quick summary:-

  1. The rigt to be informed
  2. The right of access : you have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this please contact the Chief Executive Officer on 01474 564898 or via email: - or write to the above address.
  3. The right to rectification.
  4. The right to erasure.
  5. The right to restrict processing.
  6. The right to data portability.
  7. The right to object.

In detail:-

You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. You can also limit, restrict or object to the processing of your data.

If you gave us your consent to use your data, e.g. so that we can safely and efficiently deliver our charity services to you, you can withdraw your consent at any time, but that may result in the cessation of service.

We will not use your personal information for general marketing purposes outside of our legitimate interest or sell or transfer or share your personal information with third parties for the purposes of direct marketing.

You can object to our use of your data where we rely on our legitimate interests to do so. 

To raise any Data Protection objections or to exercise any of your Data Protection rights, you can send an email to us at or you can write to us at our Registered Charity address, Age UK North West Kent, The Fleming Resource Centre, Clarence Row, Gravesend, Kent DA12 1HJ.

When you get in touch, we will come back to you as quickly as possible and no later than within 30 days. There is no charge made for requests. We may also ask you to verify your identity before we provide any information to you.

If Age UK North West Kent decides to change this privacy policy, the changes will be published, customers notified, and latest version posted on the Age UK North West Kent web site

Rights of individuals:

Right to be informed

  • The obligation of Age UK North West Kent to provide ‘fair processing information’ to individuals.
  • Access to the Age UK North West Kent ‘Privacy Notice and Policy’ which explains the ‘fair processing of information’.
  • To be informed about the ‘legal basis’ on which personal information is held – see Privacy Notice and Policy.

Right of access

  • To request and obtain the personal data/information held by Age UK North West Kent about an individual.
  • To request this information through a formal ‘Subject Access Request’ (SAR) and be provided with the appropriate Age UK North West Kent SAR form design.

Right to rectification

  • To have any inaccurate personal information either deleted or corrected.

Right to erasure

  • To have any personal information removed from all records held by Age UK North West Kent – subject to the ‘legitimate interests’ of Age UK North West Kent to hold some basic personal information within the records retention policy of Age UK North West Kent (using Charity Commission retention guidelines).

Right to restrict processing

  • To block or suppress the processing of personal information if it is incorrect or being processed unlawfully.

Right to data portability

  • To request the information held by Age UK North West Kent on an individual to be used across different services. Any information to another organisation will be supplied in a format that is easily accessible.

Right to object

  • To request Age UK north West Kent not to have any further contact with an individual.

Rights in relation to automated decision-making and profiling

  • If Age UK North West Kent uses personal information to ‘profile’ individuals this must be included in the Privacy Policy with an explanation as to how this will impact them.


Keping your information safe

  • When you give us personal information, we take steps to ensure that it is treated securely. e.g. secure email, computer encryption, secure hard copy filing, secure IT network, password protection.

Use of Cookies

  • When you visit the site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which web pages are accessed and when. (See above table on Cookies)

16 or under

  • If you are aged 16 or under, please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

  • Age UK North West Kent does not transfer data outside of the EEA.


  • If you want to make a complaint, you can do so by contacting the Chief Executive Officer on 01474 564898 or via email - or write to the above address.

Review of this policy

  • This policy was last reviewed on the 17th May 2018. Author Mr N D Vian Chief Executive Officer Age UK North West Kent