Skip to content

How to make a complaint

Complaints should be raised within 3 months of the matter in question

Complaints should be directed to:

CEO Sandra Springett

Age UK Tunbridge Wells
Wood Street
Tunbridge Wells

Tel: 01892 522591

How we will respond

  • We will treat your complaint seriously.
  • Problems can often be resolved face to face, or by telephone, but occasionally this may not be possible and a formal complaint may be necessary.
  • When a complaint is received, we will:
  • Appoint a senior member of staff will look into the complaint and that person will contact the complainee
  • Try to put it right.
  • Give you a reply within a fortnight of receiving the complaint.
  • If we are unable to give a full reply within a fortnight, for example, the complaint is complicated or some research may be needed before answering in full, we will, at the very least, acknowledge within a fortnight that a complaint has been received

What happens next?

If your complaint has not been resolved satisfactorily a review will be conducted internally.



Please make note of the following Policy's and Procedures