Quality Result for Age UK Wyvern

Age UK Wyvern achieve QAS

Staff at Age UK Wyvern were thrilled to receive the news that their organisation has been awarded the Quality Advice Standard for high standards in providing advice and information. The organisation, which helps over 50s in Herefordshire and South Worcestershire to live life to the full, has received this nationally recognised accreditation at the first application.

Meeting this standard provides an assurance to Age UK Wyvern’s clients that they can expect clear, prompt and thorough responses to their queries. It’s the result of a rigorous assessment process, in which staff were interviewed about their work, the accessibility of services was tested, and mystery shops were carried out.

Assessors reported that staff showed “empathy, knowledge, skills and a commitment and dedication to their clients, to colleagues and to Age UK Wyvern”. Respect for clients and the careful treatment of their personal information were also praised. Additionally, achieving this standard means the organisation meets the criteria set out by the Advice Services Alliance for their quality award, the only independently audited standard that focuses on advice.

Age UK Wyvern’s Information and Advice Service helps hundreds of clients each year to receive benefits, find support to live independently and connect with services which help them. Last financial year £1,697,878 in unclaimed benefits was identified by them for older people in need.

Information and Advice Manager Sarah Turner commented, “We always strive to provide the best possible service to our clients and to deal with everyone we meet in an empathetic and friendly manner. It’s lovely to receive this recognition, especially as the standards for this accreditation are very high.”