Customer Feedback

We welcome all feedback from our customers. Here you can find out what people think about our services across Bedfordshire and Luton.

Here are a selection of comments from our customers:

Here are a selection of comments from our customers:
Gardening Service
 
“I was doubtful to start with, when I was allocated Jenny as my gardener. But she is a font of knowledge and works so hard.” Mr J, Dunstable.
“I cannot put into words the difference having Jim (my gardener) coming around has made to me. My garden
is back to its former glory and I can sit out in the fine weather and lap up the sun. It’s truly magnificent.” Ms W, Kempston.
“I cannot get out much anymore, but to be able to look out on my lovely garden everyday makes me so happy. Thank you very much.” Mrs J, Flitwick.
 
Home Help Service
 
“Without Mary’s help I would never have been able to remain in my own home, she is wonderful.” Mrs T, Biggleswade.
“What a lovely person. Nothing is too much trouble. I really look forward to seeing her each week.” Mrs O, Bedford.
 
“She is like a family friend, a real boon. I am much more cheerful since Olive has been my home help.” Mr E, Houghton Regis.
 
“I live in Nottingham, and can only get to visit mum and dad, who are both in their 80s, on a weekend. I would not be able to sleep at night if it were not for the wonderful service your home help provides to them
both.” Mrs P, Nottingham.
 
Information and Advice Service
 
"We are very grateful for the tremendous support we have received from all staff whom we have come into contact with at Age UK." Mr F, Bedford.
 
 
"I am so grateful for all you have done to help me. I cannot think of anything else that could have been done better or differently - you were so professional and you have my absolute appreciation and admiration for what you do." Mrs S, Bedford.
 
 
"The representative was very helpful, discreet, and knowledgeable about her subject. She is a very kind lady, and I would have no hesitation in confiding in her again if i needed help." Mrs S, Great Barford.
 
 
"The service has been very helpful, and as Dad's carer it is reassuring to know I have extra support and advice to hand. Age UK Bedfordshire really do seem to care about the elderly and do their best to do as much as they can, provide the elderly with much support and make sure they are given what they need, deserve, and are entitled to." Mr T, Arlesey.
 
Below is a Customer Satisfaction Survey which we welcome anyone to complete. Your anonymised responses help us to provide our funders with necessary statistical information and to tailor our services towards the needs of our customers.
 
We work closely with Local Government, Social Services, NHS Bedfordshire and Bedfordshire Police to improve the lives of older people in Bedfordshire and Luton. Your views and opinions will help us to improve our services. Each and every survey form completed is read by the Chief Executive Officer or her Deputy and all of the information you give is used in a positive way for the betterment of older people living in the County.

Gardening Service

 “I was doubtful to start with, when I was allocated Jenny as my gardener. But she is a font of knowledge and works so hard.” Mr J, Dunstable.

“I cannot put into words the difference having Jim (my gardener) coming around has made to me. My gardenis back to its former glory and I can sit out in the fine weather and lap up the sun. It’s truly magnificent.” Ms W, Kempston.

“I cannot get out much anymore, but to be able to look out on my lovely garden everyday makes me so happy. Thank you very much.” Mrs J, Flitwick. 

Home Help Service

 “Without Mary’s help I would never have been able to remain in my own home, she is wonderful.” Mrs T, Biggleswade.

“What a lovely person. Nothing is too much trouble. I really look forward to seeing her each week.” Mrs O, Bedford. 

“She is like a family friend, a real boon. I am much more cheerful since Olive has been my home help.” Mr E, Houghton Regis.

 “I live in Nottingham, and can only get to visit mum and dad, who are both in their 80s, on a weekend. I would not be able to sleep at night if it were not for the wonderful service your home help provides to themboth.” Mrs P, Nottingham.

Information and Advice Service

 "We are very grateful for the tremendous support we have received from all staff whom we have come into contact with at Age UK." Mr F, Bedford.

"I am so grateful for all you have done to help me. I cannot think of anything else that could have been done better or differently - you were so professional and you have my absolute appreciation and admiration for what you do." Mrs S, Bedford.

"The representative was very helpful, discreet, and knowledgeable about her subject. She is a very kind lady, and I would have no hesitation in confiding in her again if i needed help." Mrs S, Great Barford.  

"The service has been very helpful, and as Dad's carer it is reassuring to know I have extra support and advice to hand. Age UK Bedfordshire really do seem to care about the elderly and do their best to do as much as they can, provide the elderly with much support and make sure they are given what they need, deserve, and are entitled to." Mr T, Arlesey.

"The service has given me the confidence to ask for help when needed, without the help of your adviser I could have never done this application - it is a weight off my mind" Mrs J, Shillington

"I could not have managed without the help and dedication of your staff, if only other sectors would be so efficient". Mr H, Shefford

"Thank you for your help I can only but praise your staff. The gentleman who came to help us fill in the forms was very kind, professional and caring. He treated us with such dignity." Mrs K, Wrestlingworth

"I would like to send a big THANK YOU for your help. At a very difficult time for both my husband and I, you were there for us. Your help has helped us to manage financially a little bit better. God Bless you!" Mrs Z, Bedford

Below is a Customer Satisfaction Survey which we welcome anyone to complete. Your anonymised responses help us to provide our funders with necessary statistical information and to tailor our services towards the needs of our customers. 

We work closely with Local Government, Social Services, NHS Bedfordshire and Bedfordshire Police to improve the lives of older people in Bedfordshire and Luton. Your views and opinions will help us to improve our services. Each and every survey form completed is read by the Chief Executive Officer or her Deputy and all of the information you give is used in a positive way for the betterment of older people living in the County.

Our Comments and Complaints leaflet can be downloaded here.

11.07.17