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Age UK Ashford offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

What do we do?

We help older people in the Ashford area with issues ranging from queries about finding a local plumber to eviction and homelessness. 

The vast majority of enquiries, however, are regarding benefit advice and assistance with claiming pension age and working age benefits, including Attendance Allowance, Pension Credit, Disability Living Allowance, Personal Independence Payment, Housing Benefit, Council Tax Support and more.

How to access the service

If you have an enquiry for our Information and Advice team, you can call the team on 01233 668765 or email us at Unfortunately however, we do not cover the areas in  postcodes TN30, TN17 and some of TN27. If you live in these areas you may wish to contact Citizens Rights for Older People  on 01622 851200.

Opening times:

Our information and advice officers are available Monday to Friday, 9am to 4pm.

Topics we cover:

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adapatations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney.

If you would like to access the Age UK Information and Advice guides online or use our benefits calculator to see whether you may have an entitlement:

You can visit the full Age UK publication list here

Access the Age UK Benefits Calculator

Free booklets and online information