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I&A Advisor Job Advert

Grade/Salary: £24,000 per annum FTE (depending on experience)

Hours of Work: 35 hours per week

Closing Date: Tuesday 2nd April

Age UK Barrow & District is an independent, local charity dedicated to enhancing the lives of older individuals. We are deeply committed to providing essential support to older members of our community.  Last year, our Information & Advice team supported over 1000 clients and successfully processed 351 benefit claims, resulting in £1,278,470 being awarded in unclaimed and backdated benefits to older people in the local community. We are currently seeking a motivated individual to join our Information & Advice team who shares our vision, mission, and values. 

About Us:

Our Information and Advice Team offers invaluable support to older individuals in our community. From navigating benefit claims including exploring disability benefits, addressing personal care and mobility concerns to supporting with decisions on staying at home or moving into residential or nursing care, we strive to provide comprehensive assistance to those in need.

Role Overview:

As an Information & Advice Advisor, you will play a vital role in delivering support to older individuals, both over the phone and in face-to-face interactions. This includes occasional home visits for housebound service users. You will be based at our main office at College House in Barrow, with occasional attendance at Community Outreach sessions to promote our services.

Responsibilities:

  • Responding to enquiries made by telephone or in person
  • Assisting clients with benefit claims such as attendance, disability and carers allowance, pension credit, council tax benefit and more.
  • Providing impartial information and advice on local support services
  • Keeping up-to-date on issues affecting older people
  • Supporting volunteers to enhance information and advice provision

Requirements:

  • Ability to deliver information and advice, including benefit advice
  • Experience in an information and advice role
  • Experience working with the general public, particularly older individuals
  • Experience in project delivery and collecting statistical information
  • Knowledge of social care
  • Strong organisational and communication skills
  • Full driving license with access to a car

We Offer:

  • Training and development opportunities
  • Contributory pension scheme
  • Travel expenses
  • Free onsite parking
  • Generous holiday entitlement. 5 weeks holiday, plus statutory bank holidays, plus organisation shutdown over the festive period.

This is a fulfilling role where you'll have a direct impact on the lives of local older individuals. Join our committed and supportive team today.

The full job description can be downlaoed below. 

To Apply:

Please download and complete our application form below and send with your covering letter detailing your relevant experience and how you align with our mission and values to helen.forrest@ageukbarrow.org.uk