Skip to content

111 - A new system for access to urgent NHS care in Cornwall

Published on 23 July 2020 09:51 AM

This update has been received from the following source/s.

NHS England and NHS Improvement
NHS Kernow Clinical Commissioning Group
Royal Cornwall Hospitals NHS Trust

NHS 111

There’s a new system in Cornwall if you need urgent – but not emergency – care.     

Please contact NHS 111 by phone or via their online portal at any time of day or night, to find out where you should go and when.

If needed, expert clinicians will arrange for you to be seen at the Emergency Department (ED) or at our range of other treatment units.

Please don’t just turn up, as you may be directed elsewhere or have to wait longer.

This is a new way of accessing urgent care in Cornwall, to make sure everyone stays as safe as possible during the pandemic

It will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain distancing and reduce the risk of infection

It means you will get the right treatment, more quickly - and probably closer to home as well

And if you’re a visitor to Cornwall, you don’t need to look up details of NHS services if you need urgent treatment – just phone 111 or go online at:

Arrangements have not changed for people with serious or life-threatening illnesses or injuries. Please continue to dial 999 as before.


Find out more

Please click on this link below to find out more about the 111 service.