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At Age UK Gloucestershire (AUKG) we are committed to protecting and respecting your privacy.

This Privacy Statement explains when and why we collect personal information; how we use it, keep it secure and in what circumstances we may share it with other organisations.

Any questions regarding this Privacy Statement and our associated policies and practice should be sent by email to, by writing to Age UK Gloucestershire, Henley House, Barnett Way Gloucester, GL4 3RT, or by calling 01452 422660.


Who we are

Age UK Gloucestershire is an independent charity (registered number 1111773) and Company Limited by Guarantee (number 05586735) that provides a range of support and projects aimed at making Gloucestershire the best county in which to grow older. We are a brand partner of the Age UK network.

Why do we collect information about you?

When you engage with us for information, advice or support through our projects and services you are entering into an agreement with us for the provision of those inputs. Failure to provide us with the necessary personal information may result in us being unable to provide you with appropriate support.

When do we collect information about you?

We collect information about you when you ask us to provide support through one of our projects or services, or when you register to receive our communications or updates.

When we are providing services on behalf of One Gloucestershire Integrated Care Board we will obtain your consent to share any information back to them as required in meeting your needs.

If you request, or we suggest, that we refer you to a third-party organisation, we will only undertake this with your expressed and informed consent.

What type of information is collected from you?

The personal information we collect will include (but not limited to) your name, address, age, contact details, and details of any issue that you have asked us to support you with.

We will also ask you for personal information such as your gender, ethnic background, and health conditions, but this information will only be held with your consent. The purpose for collecting this information is for internal monitoring

purposes to help us ensure that our support is fully accessible and to inform the further development of our activities. It will not restrict your access to a service if you choose not to provide these details.

How will we use the information about you?

We may use your information to:

  • provide you with information, advice and support,
  • process a donation that you have made,
  • carry out our obligations arising from any agreement entered into by you and us,
  • seek your views or comments on the support we provide notify you of changes to our services and projects,
  • send you communications which you have requested and which may be of interest to you. These may include information about campaigns, appeals, events and other fundraising initiatives, as well as promotion of our projects and activities,
  • provide anonymised monitoring information to those who fund or commission our work to demonstrate the take up and effectiveness of services; with specific reporting by characteristics such as area, age, or background,
  • process a grant or job application,
  • process orders that you have submitted,
  • process competition entries.

Who has access to your information?

Your information will be visible to any Age UK Gloucestershire colleague for the purposes of providing you with a service, or information that you have requested. It is possible to restrict access to a smaller group of colleagues if requested.

Our database is a secure cloud-based case management system and all internet traffic is via high-security encrypted code.

Where information is passed to a third-party organisation in order to make a referral on your behalf, we will specifically ask your permission in advance, unless we are required to do so by law, for example, by a court order or for the purposes of the prevention of fraud or other crime.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations, and send you mailings). However, when we use third party service providers we will only disclose the personal information necessary to deliver the services, and we have a contractual agreement in place that requires them to keep your information secure, not use it for any purposes other than those specified, and not retain it longer than necessary.


By giving us your personal information you are agreeing to its use for the purposes stated in this Privacy Statement.

Your rights under Data Protection

Your rights under Data Protection legislation are as follows:

The right to:

  • Be informed. Met by access to this Privacy Statement.
  • Access your own data and confirmation of how it is processed.
  • Rectify any of your personal data if it is inaccurate or incomplete.
  • Withdraw consent for us to hold your sensitive data at any time. Where personal data is required to provide the support requested, in order to have this information removed you may need to agree to disengage completely from the service. Once information has been deleted it cannot be recovered.
  • Restrict processing. When you request that processing is restricted it will be excluded until such time it has been confirmed that the data has been corrected or that it is being processed in the way that complies with the legal purpose.
  • Data portability. You have the right to your personal data in a format that is machine readable.
  • You have the right to object to how we process your information.

With regards to your rights in relation to automated decision making and profiling, Age UK Gloucestershire do not use profiling or automated decision-making.

If you believe that any of your personal details need to be corrected, updated or you no longer wish to access the support provided by Age UK Gloucestershire, then call us on 01452 422660 or email and we will immediately update our records.

You have a right to ask for a copy of the personal information Age UK Gloucestershire holds about you (for which we may charge a small fee).

If you would like a copy of some or all of your personal information or to exercise one of your other rights, please call us on 01452 422660 or email or write to us at Age UK Gloucestershire, Henley House, Barnett Way, Gloucester, GL4 3RT.


Please note that in order to establish your identity we will need to undertake security checks and will use the details already recorded on our system to contact you.


Our website

‘Cookies’ are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies.

Our website contains links to other websites. This privacy policy only applies to our website and services so when you link to or from other websites you should read the privacy policies on that site.

Transferring your information outside of Europe

As part of the services offered to you, the information which you provide to us may be transferred to servers within the European Union (EU) or countries and companies designated as adequate under the General Data Protection Regulation and provide similar protection to those located in the UK.

If you use our services while you are outside the EU, your information may be not be governed by legislation to the same standard and we are not able to guarantee the security of your information.


If you wish to complain about how we protect your personal information, please contact us in the first instance.

By phone: 01452 422660

By email:

By post: CEO, Age UK Gloucestershire, Henley House, Barnett Way, Gloucester GL4 3RT

However if you are unhappy with our response or you would like to report your concerns to the Information Commission Office direct then a link is available on their website or call them on 0303 123 1113.


Changes to our Privacy Statement and associated policies

We may change this Privacy Statement and our associated policies from time to time, so please check our website occasionally to ensure that you’re happy with any changes.

We keep our privacy policy under regular review. This policy was last updated in January 2023.


To access our Data Protection and Information Governance Policy please click here.