Information and Advice Advisor
Department: Information, Advice and Training
Responsible to: Information and Advice Manager
Hours: 30 hrs
Basis: Permanent
Base: Malvern Gate, Lower Wick. The Charity allows for Home Working and Community Working where agreed.
Hourly Rate: £21,222 pro rata.
Are you a detail oriented and self-motivated person with a person centred approach? We are looking for individuals to provide information, advice, support and guidance to older people.
If you are looking for an exciting and fulfilling career with a Charity makes a real difference to older people across the county, then we would love to hear from you!
The successful post holder will have excellent communications skills with the ability to provide accurate information in a clear and empathic way, offering advice over the phone and by email. In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people’s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquiries on a range of issues. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
Must haves:
- Excellent active listening
- Excellent oral and written communication skills
- Competence in IT skills
- Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
- The ability and willingness to work within some time constraints
- Accurate and attentive to detail
- Calm, empathic, compassionate
- Committed to providing a high quality service
- Committed to a team working approach.
Great to have’s:
- Experience of providing information and advice on the telephone or face to face
- Experience of working with older peoples issues
- Experience of working with social care/benefits
- An academic qualification at degree level.
All our Advisors complete an intensive induction programme and receive on-going training, enabling us to respond to our customers’ complex enquiries. We will consider applications from those who have not worked in an Information and Advice role previously but have some of the other skills listed above.
OTHER INFORMATION
- Age UK Herefordshire & Worcestershire is in full membership of, and works within, the philosophy and principles of the Age UK Federation.
- Age UK Herefordshire & Worcestershire is committed to equal opportunities, principles and practice.
- All staff, in their particular roles and working collaboratively, will be expected to pursue the aims and objectives of Age UK Herefordshire & Worcestershire set out in the overall strategic plan of the Organisation.
- All staff must work within the policies and guidelines adopted by the Organisation
- All staff will participate in the supervision and appraisal systems adopted by the Organisation.
- Age UK Herefordshire & Worcestershire is recognised as an Investor in People and, in its commitment to staff and organisational development, will identify training needs and will expect and encourage the involvement of all staff in meeting them appropriately.
What we offer in return
- Competitive salary, 28 days annual leave + bank holidays
- Pension scheme, health cashback plan and EAP.
- Cycle to Work Scheme
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
For more information on the role, please download the PDF file here
If you would like to discuss the position before applying, please contact Sarah Turner, Information and Advice Manager on sturner@ageukhw.org.uk