Age UK Hythe, Lyminge & Ashford Awarded ISO 9001 Quality Standard

Age UK Hythe, Lyminge & Ashford is delighted to announce that it has been awarded the internationally recognised ISO 9001 certification — a prestigious quality standard that reflects the charity’s ongoing commitment to excellence in service delivery.

ISO 9001 is an internationally recognised standard for quality management systems (QMS). It sets out rigorous criteria focused on strong leadership, a customer-centred approach, systematic processes, and continual improvement. Organisations that achieve ISO 9001 certification demonstrate they operate to high levels of performance, accountability and consistency, and are committed to meeting both customer and regulatory requirements.

For Age UK Hythe, Lyminge & Ashford, achieving ISO 9001 status underscores its dedication to delivering reliable, high-quality support for older people across the local community. The award affirms that the charity’s processes, governance and services are robust, transparent and continuously reviewed to ensure the best possible outcomes for clients, volunteers, supporters and partners alike.

The certification was confirmed following an assessment by the British Assessment Bureau (BAB) as part of its three-year quality cycle. In an official communication, the assessment team confirmed that Age UK Hythe, Lyminge & Ashford passed the audit with no issues raised — a strong endorsement of the organisation’s structured approach and effective quality management system. A certificate of compliance is available for viewing, with a PDF copy forthcoming.

In internal correspondence celebrating the achievement, team members exchanged congratulations, describing the outcome as “good news” and a testament to the hard work of staff and volunteers. The smooth certification process highlights the charity’s preparedness and the maturity of its internal quality framework.

Age UK Hythe, Lyminge & Ashford offers a range of services designed to support older people to live well, independently and with dignity. By successfully achieving ISO 9001 certification, the charity reaffirms its promise to uphold the highest standards in service delivery and organisational performance.

The trustees, staff and volunteers extend their thanks to all who contribute to the charity’s work and to the British Assessment Bureau for their support throughout the assessment. This certification further strengthens confidence in the charity’s work and its mission to support older people across the local community.