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Our Befriending Service is for people over the age of fifty living in East Lindsey, West Lindsey and North Lincolnshire who is at risk from loneliness and social isolation.

How does the service work?

After an initial visit or telephone call to discuss the service and your requirements, we will try to find a volunteer in your local area. As soon as a suitable volunteer is identified we will get in touch to arrange an introduction by a member of the Befriending Team.

Who is the service for?

Our Befriending Service is available to people over fifty living in East Lindsey, West Lindsey and North Lincolnshire who are at increased risk of loneliness or social isolation. The service may not be suitable for everyone, and what we offer may depend on the volunteers we have available in your area. See below for more details.

The service is available between 9am-4pm on weekdays, to be flexible for our clients and volunteers.

What support can a Befriender give?

We offer a number of opportunities for you to regain confidence and social contact though telephone and in-person support. Befrienders are not allowed to become involved in personal care, domestic tasks, legal or financial matters, counselling or offering formal advice.

How much do you charge for the service?

There is no charge to use the Befriending Service. However we rely on donations, funding and income form our shops to ensure that the service is free for our clients.

How do I find out more or make a referral to the service?

You can call 01507 524242 or you can fill in our online referral form


More about our Befriending Service

Our service is specifically aimed at people over fifty who are at increased risk of loneliness or social isolation. This could be due to reduced mobility, bereavement or lack of access to social activities. Much of the support is provided by our fantastic volunteers and the service is completely free for our clients. However we rely on donations, funding and income from our shops to meet the office and staffing costs required to ensure the day-to-day running of the service.

We offer a number of opportunities for you to regain confidence and social contact through:

  • telephone support
  • home visits
  • accessing social groups and community activities
  • newsletters and well-being packs
  • video calls and online group chats

Calls and home visits are made on a regular basis (when COVID guidelines allow), and can be flexible to suit both clients and volunteers. You can spend time chatting with your befriender and get to know each other, share interests and hobbies over tea and cake, or even play games. We can support you in finding and attending social activites in your area and, as part of our Keep Connected project, we can even help you to discover the world of video calls and online chats. We send regular newsletters to all of our befriending clients and sometimes a special treat (well-being packs). The way in which we help you will depend on your specific needs and the volunteers and resources we have available in your area. Not all opportunities are available in all areas.

Our Befriending Service may not be suitable for you if you have a condition that affects your ability to communicate or build friendships. For example:

  • hearing impairment severe enough to impede normal communication
  • mental health issues with a history of aggression, extreme mood swings, personality changes and/or communication difficulties
  • drug or alcohol dependency with inappropriate conversation, threatening behaviour or difficulty adhering to appointment times
  • dementia or memory issues affecting your ability to remember conversations, or recognise and cope with the introduction of a volunteer

For more information or to discuss how we can help, please call 01507 524242 during office hours.

You can refer yourself, a friend or family member, or (for healthcare professionals) your client, by using our online referral form or calling 01507 524242. Lines do get busy, so if we're not able to take your call please leave a message and we'll be in touch as soon as we can.

This service is supported in East Lindsey by TED. TED is funded by the National Lottery Community Fund and managed by YMCA Lincolnshire.