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Update during the Coronavirus Pandemic

Published on 16 April 2020 12:14 PM

We have adapted our services to respond to older people’s needs during this critical time. Our staff have all pulled together to put solutions in place as our current services are suspended or closed until further notice.

We are able to offer essential shopping support for over 70’s and those who are vulnerable. A system is in place with procedures to take orders on the phone and screen / process these orders without the need to handle cash.

The day centre is acting as a temporary supply store where we can fulfil emergency packs which are delivered within 24 hours and using our existing catering suppliers, we are able to offer a shop from a list of around 130 essential items.

So far, we have supported over 200 people this way and delivered over 100 bags of shopping.

The telephone lines in Eccles are open and we can offer information and advice to older people calling us and we can signpost as required.

We have been keeping in touch on a daily / weekly basis with our clients – with over 300 clients within our dementia service. The dementia support workers have devised an activity programme using Zoom which has gone down really well – with sessions on meditation, word games for the brain and simple exercises.

We have achieved a lot in a short time and a priority for us has been, to ensure we are minimising the risks to our clients and staff and to enable older people to stay safe and well in their homes.

We have been overwhelmed with the kind words of thanks we have received from people who we have been able to help at this time.

“I can’t thank you enough; you’re all doing a fantastic job, not just helping me, but others like me.”

“I would like to thank all the staff at Age UK Salford for doing such an amazing job, when my parcel arrived, I felt extremely emotional, just seeing the driver drop off the food made my weekend.”