Charity Quality Standard
We are proud to have achieved the following quality standard certifications:
Age UK Charity Quality Standard
Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation. It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.
Quality of Advice Standard
The Quality of Advice Standard has two main sets of benchmarks, which state that a service must show that it:
- Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
- Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
- Monitors its services and seeks feedback from clients and stakeholders.
To find out more about our Quality Standard certifications, please contact us by calling 01892 522591 or email us at info@ageuktw.org.uk.
