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Making a complaint

Getting heard and helping us get it right: guidance for clients, carers and volunteers. Age UK Hertfordshire often deals with sensitive issues. There may be a time when you wish to express an opinion or make a critcism or complaint about a service we provide.

If there are failings or room for improvement, we need to know to put it right and improve our services.

Age UK Hertfordshire takes complaints seriously and this is how we deal with them:

  • Informal complaint – discuss your concerns with a member of staff in your local office.
  • Formal complaint – The Chief Executive acts as Complaints Officer and you should address your complaints to her at Age UK Hertfordshire, 1 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire  AL7 1LT

For a leaflet detailing the complaints procedure in full, please email hq@ageukherts.org.uk