Senior Adviser

About the role

Join a vibrant, values‑driven local charity making a real difference to older people across Kensington and Chelsea. As a Senior Information & Advice Caseworker, you’ll play a key role in ensuring our rights‑based advice service is the best it can be — supporting advisers, shaping quality, and helping older people access the benefits, care and housing options they deserve.

Age UK Kensington and Chelsea’s Information and Advice (I&A) service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options as well as practical assistance to enable older people access their entitlements.

The service is delivered through a range of channels, including face to face, home visits, telephone, email and digital, across the Royal Borough of Kensington and Chelsea.

As well as responding to enquiries and carrying a caseload, the role focusses on continuous improvement of the service by supporting Advisers (paid and volunteer) with day-to-day enquiries, caseload management and quality reviews. The role holder acts as an in-house expert on welfare benefits, social care, housing and many other issues relating to later life.

Hours: 35 hours per week, including some evening and weekend work.

Salary: Up to £35,000 per annum 

How to apply

Please send a cover letter and CV to recruitment@aukc.org.uk