Information and Advice

Email: admin@ageukcarlisleandeden.org.uk
Telephone: 01228 536673

Age UK Carlisle and Eden provides information and advice on a range of issues relating to older people and those who care for them. We specialise in the following topics for those over 50 years of age:
◾ Benefits and Money – maximising income through benefit entitlement checks, aiding with the completion of claim forms, and challenging decisions (where we have supported with the application).
◾ Social Care - identifying the type of care and support that a Client may need and what statutory and non- statutory services are available to meet these. Providing information on how to access them and their respective eligibility criteria.
◾ Housing Options – advice on the different types of housing available, and how to access repairs, aids, and adaptations.
◾ Local Services - advising on the support, groups, activities, and concessions available locally.

How do we provide help.......?

• Information guides and factsheets are available, covering a wide variety of topics affecting older people and those who care for them.
• Predominantly support is still being provided via the Telephone. Please call us on 01228 536673, Monday to Friday between 9am and 4.30pm.
• Where Client’s needs dictate, a home visit can be arranged, following the completion of a telephone risk assessment and prior agreement from the Information and Advice Team Manager.
• Face to Face Drop-in Sessions will be held weekly -

Tuesdays between 10am and 2pm at Eden Sight Support, 1 Mostyn Hall/Friargate,
Penrith CA11 7XR
Wednesdays between 10am and 2pm at 20 Spencer Street, Carlisle, CA1 1BG.

• Outreach sessions will also be available throughout the districts and events will be advertised, via social media.

https://www.facebook.com/Age-UK-Carlisle-and-Eden-195438317174493

Statement of Service

https://www.ageuk.org.uk/carlisleandeden/about-us/our-polices/