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Getting heard and helping us get it right: Guidance for clients, carers and volunteers.

Age UK Gloucestershire often deals with sensitive issues.  There may be a time when you wish to express an opinion or make a criticism, compliment or complaint about a service we provide.

If there are failings or room for improvement, we need to know to put it right and improve our services.  Similarly, we love to know if there is something you like about what we do.

We value all feedback, both good and bad, and welcome the opportunity to learn and improve.

Age UK Gloucestershire takes complaints seriously and this is how we deal with them:

Informal complaint - Discuss your concerns with a member of staff.

Formal complaint - The Chief Executive will act as Complaints Officer.  Please address your complaints to:

Chief Executive

Age UK Gloucestershire

26 Station Road

Gloucester  GL1 1EW

Download our full Complaints Procedure here Complaints Compliments and Feedback Policy.docx