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Discharge Services Wellbeing Coordinator

Age UK Lincolnshire is proud to be working in collaboration with United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Partnership NHS Foundation Trust to support residents across the county with safe, timely discharges from hospital during the winter period.

As part of this initiative, you will join a dedicated team focused on facilitating timely and smooth transitions from hospital to home, ensuring patients can recover in a safe environment where they feel most comfortable. We are looking for energetic, compassionate and proactive individuals who bring creativity, problem-solving skills, and a commitment to making a real difference. Together, we will help improve patient flow, reduce delays, and deliver tailored support that minimises the risk of readmission and empowers people to regain independence at home.

Join us as a Discharge Services Wellbeing Coordinator!

Working in partnership with Lincolnshire’s hospitals, this role helps alleviate additional winter pressures by providing timely, compassionate, and practical support to individuals recently discharged from hospital. This telephone-based position involves making wellbeing calls to those discharged without a continuing package of care, ensuring they are safely recovering at home. You will help individuals access the resources and assistance they need to recover safely and avoid unnecessary readmission.

About the Role

  • A fixed-event contract until 31st March 2026
  • 35 hours per week - hours will be worked between the hours of 08:30 – 19:00 to meet the needs of the business
  • £23,707 per annum (FTE)
  • Hybrid working

What we’re looking for:

  • Experience in information and advice provision and working collaboratively within a team.
  • Ability to manage a varied and demanding workload with professionalism and flexibility.
  • Strong understanding of the needs of vulnerable people and excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office and good local knowledge of countywide services.
  • Approachable, empathetic, and proactive with strong organisational skills and a commitment to person-centred support.
  • A good standard of education and willingness to undertake training.

What’s in it for you?

Age UK Lincolnshire is an inclusive and innovative organisation that listens to our employees and clients to ensure they feel valued, respected and recognised. All employees have access to:

  • Access to an Employee Assistant Programme provided by BUPA
  • In house Mental Health First Aider support
  • Full training for the role, with additional training in line with your passions, such as Dementia, Safeguarding and NVQ’s
  • To be part of an organisation that really makes a difference.
  • Job satisfaction and feeling valued.
  • Blue Light Card
  • Charity Worker discounts, including a dedicated Age UK portal (AON)
  • Discounted tickets for events provided by Tickets for Good

How to apply

Please click here to complete our application form. We encourage applicants to refer to the job description when completing their application, demonstrating their skills and suitability for the role.

CVs will not be accepted.

Closing date: Flexible – we will review applications as they arrive, so please apply early.

Interview date: Due to the urgent need to reduce winter pressures, we aim to interview suitable candidates as soon as possible.

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or email hr@ageuklincolnshire.org.uk

Role subject to Disclosure and Barring Scheme.

Use of AI 

At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews. 

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.