Information and Advice
- Location: Age UK South Cumbria
- Price: Free
Age UK South Cumbria
17 Finkle Street
KENDAL
Cumbria
LA9 4AB
United Kingdom
Email: helpline@ageuksouthcumbria.org.uk
Telephone: 030 300 30003
Age UK South Cumbria offer a wide range of quality services, from support to help you stay independent, safe and warm in your own home, to fitness and social opportunities. Our services are free for anyone in South Cumbria aged 50 or above and their carers.
Our Information & Advice Service
Anyone aged 50+ and their carers can access our Information & Advice Service by calling our telephone helpline or visiting us in person at our Finkle Street office in Kendal.
You can also visit our Compass eHub, a comprehensive online resource for:
• Accessing information and advice
• Viewing our activity diary
• Downloading factsheets and guides
We Provide Information and Advice On:
Advice & Support
Coping with illness or disability, warm home support, home safety, energy supplier advice, and advocacy services.
Support for Hearing-Impaired People
Drop-in support to maximise hearing, tinnitus advice, and a re-tubing service.
Home & Care
Guidance on staying independent, accessing in-home support, housing options, or transitioning to a care home.
Befriending Services
One-to-one befriending—either in person or by telephone—for social connection and companionship.
Power of Attorney Support
Guidance on setting up a Power of Attorney to plan for the future.
Blue Badge Support
Assistance with the application process for Blue Badge parking permits.
Independent Living
Help with staying safe at home, including minor aids and adaptations, plus energy advice.
IT Support
Friendly drop-in sessions to help you use devices, access the internet, and manage online accounts.
Lunch Clubs
Meet old and new friends at local restaurants, pubs, or hotels.
Men’s Activities
Opportunities for men to connect and socialise with like-minded people.
Gentle Exercise
Stay active and healthy with tailored low-impact fitness sessions.
Age UK South Lakeland Helpline
Our helpline is a one-stop shop for all your questions and concerns. It also provides easy access to the rest of our services.
Each call is handled confidentially by a dedicated phone number and trained specialist officers. We ensure that every issue is addressed thoroughly so you receive the most appropriate information and advice—often with solutions provided during the call.
We handle enquiries on a wide range of topics and respond to hundreds of different questions. If needed, we can arrange a follow-up call from one of our officers or, if more suitable, refer your case to one of our trusted partner organisations.
Call our Helpline on: 030 300 30003
Email: helpline@ageuksouthcumbria.org.uk
CompasseHub
In addition to being a resource hub for our information and services, the Compass eHub is also home to our Compass Assessment Tool.
This tool supports a simple yet ambitious goal: reducing pressure on hospitals by helping to prevent avoidable emergency admissions.
To achieve this effectively, we need to identify clients who are most at risk. Our extensive experience in delivering prevention services—and more recently, Social Prescribing—has shown us that while a client’s health is a key risk factor, it’s not the only one.
We take a 360-degree view of each individual’s situation, looking beyond health to consider the full picture of their needs and circumstances.