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What does the service offer?
A friendly volunteer will provide a regular, usually weekly visit, the visit is purely social and usually, last around one hour. There is no time limit on how long the befriending relationship can last, and many of our pairs have been spending time together for years.

Visits can take place in the home, at a mutually agreed location like a coffee morning or perhaps to provide company on a short walk or the occasional outing. During a home visit, you can have a good chat, play games like scrabble, do crosswords together, birdwatch, reminisce, watch and discuss what's on the TV.  Anything that is of mutual interest.

We also offer local telephone befriending if having a volunteer in the home isn't suitable or while you wait to be matched with a visiting volunteer.

Who is the service for?
Anyone who is aged 50+ and who feel lonely or socially isolated and struggles to leave their home. 

We do our best to accommodate everyone referred to our Befriending programme; however, it may not be suitable for those with a moderate or severe dementia diagnosis due to this being a volunteer provided service. If you are looking for support for those with more advanced dementia, we would recommend looking at our Community Services Programme, which is provided by specially trained staff who are experts at supporting those with dementia.

Who are your volunteers?
Our volunteers come from a wide range of backgrounds, they can be any age from 18 up, and we have even had a volunteer who was 102! Our volunteers are fully trained, and they appreciate the difficulties that loneliness can create for any of us who have no one to talk to or share our thoughts with.

We aim to match volunteers to lonely people in their communities, thereby creating local links.

Our volunteers have all been reference checked and are subject to appropriate DBS clearance.

How much does the service cost?
It is free. There is no charge to join our befriending service.

The criteria is that the person being referred lives within South Gloucestershire, that they experience loneliness and have difficulties getting out of their home.

How do I access the befriending service?
Contact us on 01454 411707 and select option 2 for Volunteering and Befriending. You can also send us an email at

Or you can refer yourself or someone else to the service using one of our referral forms: 

For a self-referral, send the below form to:

Click here to download self-referral form


To refer someone else, use the form below and email it to:

Click here to download the referral form