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In addition to monitoring all complaints, comments and thanks that we receive, we have developed structure mechanisms for evaluating the quality and impact of our services.

During 2016/17 the Charity was successful in achieving re-accreditation of the management, governance and risk controls award ISO9001 and ISO14001 and Investors in People and also achieved accreditation of the Information Security Management award – ISO27001.

The Charity also holds the Age UK Organisational Quality Standard and during 2016/17 successfully retained the Advice Quality Standard at Casework level.

During the year under review we were delighted to be awarded the GSK/Kings Fund Impact Award which not only brought a prize of £30,000 but also recognition of the hard work we have done throughout the year.

GSK   

Investors in People and Quality standard

 

 ISO Certificates