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In addition to monitoring all complaints, comments and thanks that we receive, we have developed structure mechanisms for evaluating the quality and impact of our services.

During 2018 the Charity was successful in achieving re-accreditation of the management, governance and risk controls award ISO9001 and ISO14001 and also achieved accreditation of the Information Security Management award – ISO27001.

The Charity also holds the Age UK Organisational Quality Standard and during 2017/18 successfully retained the Advice Quality Standard at Casework level.