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Age UK Trafford offers a free and confidential information and advice service for people over 50, their families and carers.

Woman helping man with advice

How to access the service

You can access our information and advice service in a number of ways.

By phone: 0161 746 3940

By email:

At our office: Book an appointment at The Sharples Building, 1-3 Church Road, Urmston, Manchester, M41 9EH.

Our Information and Advice service is open

Monday to Wednesday, 9.30am - 4.00pm

(Outside of these opening hours your call will be transferred to the Age UK national helpline who will be able to give general advice.)

Some of the Topics we cover are:

  • State Pensions
  • Benefits advice and support e.g. Attendance Allowance/Pension Credit
  • Form filling (by appointment)
  • Making a will  (discounted wills service available by appointment)
  • Residential and nursing care information
  • How to access care at home
  • Retirement housing options
  • Traders list
  • Information on local groups

These are just some of the topics we can provide information on, please contact us using the details above to find out more.


We hold the Advice Quality Standard quality mark
which provides you with assurance and demonstrates our commitment to quality.

Advice Quality Standard Website


The Age UK Information and Advice Quality Programme (IAQP) and Advice Quality Standard show that we offer a quality assured service.

Traders Register

We hold lists of traders/workmen such as decorators, electricians, joiners etc. Whilst we cannot take responsibility for their work, we do take up references for them and check their insurance details and other appropriate documents such as gas safe registration.

Solicitor surgery Commencing Friday 4th February 2022 (1st and 2nd Friday in the month)

We offer a free 1/2 hour no obligation appointments with a solicitor to discuss wills, power of attorney, probate, court of protection.  You can take advantage of a discounted will which is £120 for a single will and £150 for a double will for couples. (Please note the Solicitor you will see is completely independent of Age UK Trafford.) Please ring to make an appointment on 0161 746 9754

We treat everyone with fairness, dignity and respect. We won’t judge anyone based on their age, disability, gender identity, sexual orientation, ethnicity or religion.

Carers Centre Adviser ( every Thursday)

We  have an adviser from the Carers Centre on site every Thursday- To make an appointment please contact the carers centre direct on 0161 848 2400.


On Friday we have Citizens Advice Trafford here for booked appointments only  Phone 0808 278 7803 to book – visit their website here

Find out where you can drop in to see someone from Citizens Advice here:


Age UK Trafford

To find out more about Pension Credit watch our short video from our Information and Advice Manager Shivani

If you would like help deciding if you are eligible please contact our Information and Advice Service on 0161 746 3940 Monday to Wednesday 9.30am – 1pm.

Carers Allowance and how to apply for it video

Here is a short video explaining about Attendance Allowance and how to apply for it. Contact us if you need any further information or help to apply.

Council Tax Support 

Help with Housing Costs

Benefits Check Online

Please see this clip where Shivani our Information and Advice Manager explains how you can do a benefit check online. Here is the link to do a check yourself. If you prefer we can arrange to carry out a check over the phone. Just call us on 0161 746 3940 Monday to Thursday 9.30am – 1pm.

Download our free information leaflets

About Age UK Trafford Leaflet
Age UK Trafford Services Leaflet