Information & Advice

Age UK Kensington & Chelsea offers information & advice services to people aged 55 and over, as well as their families, carers and helpers. The services are free of charge, impartial and independent.

We can provide assistance with a number of issues including:

  • Welfare benefits
  • Health & disabilities 
  • Housing
  • Social care needs 
  • Advice on energy efficiency & fuel poverty
  • Assistance with form filling
  • Family 
We provide a generalist information & advice service, as well as casework to deal with more complex areas of enquiries. Please note: we do not provide advice on immigration or consumer debt

We offer drop-in, appointment, telephone, outreach and home visit services.

 We are open for drop-ins on a first come, first served, basis at the following times:

  • Mondays & Tuesdays 10am -12:30pm
  • Thursday & Fridays 2:00pm - 4:30pm
    (Please note: there is no drop-in service on Wednesdays)

Our Information & Advice office is based on the ground floor at 1 Thorpe Close, London, W10 5XL.

Telephone advice is available Monday to Friday, 9:30am - 5pm (closed for lunch 1-2pm) depending on the availabilty of our advisers. Please call 020 8969 9105 and ask for the Information & Advice team.

Information Booklets & Factsheets

Picture of information booklet

In our Information & Advice reception we stock a large selection of Age UK information booklets and factsheets.

These are also available to download from the national Age UK's website here.