Information and Advice Service Officer
Job Summary
Hours of work: 28 hours per week, worked Tuesday to Friday, 9.00 a.m. – 16.30 p.m.
Annual Leave: 20 days on a pro-rata basis, plus all statutory bank holidays and one compulsory day off from Age UK Bury. In addition, we are offering 3 days paid leave for you to undertake voluntary work for a charity of your choice.
Contract: Temporary subject to funding and a 6-month probationary period. This scheme will be on-going until we are notified the funding is no longer available. Current funding has been secured until March 2027.
Salary: £17,777.76
Job Location: The Jubilee Centre, Mosley Avenue, Bury, BL9 6NJ / Hybrid working
About the Role
- Do you possess the abilities, know-how and skills necessary to provide information and advice on a range of issues including welfare benefits, care issues and local services to older people?
- Can you provide excellent customer service at all times, deal with enquiries impartially and confidentially on the telephone, in person and via written communication?
- Can you ensure that the services provided comply with all the organisational and service polices, standards and relevant national quality systems?
- Work in conjunction with other staff to deliver outreach promotional activity to market our services across Bury?
About You
You will be comfortable working with and communicating with people aged 50+. You will be highly motivated, organised, patient with excellent communication skills to help individuals who struggle with paperwork, forms or online digital content.
How to Apply
- Download and complete documents below (//www.ageuk.org.uk/bury/get-involved/work-for-us/)
- Or collect one from the Jubilee Centre, Mosley Avenue, Bury, BL9 6NJ
- Call us on 0161 763 9030
- Email: jobs@ageukbury.org.uk
- Find the advert and details of what we do on our website: ageukbury.org.uk
Applications closing date: Midday - 15th December 2025
Interviews - To Be Confirmed
Documents (tap to download and view)
Job Vacancy Summary (PDF format)
Job Description Full Details (PDF format)