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We offer a free and confidential information and advice service for older people, their families and carers.

  • welfare benefits advice for those over 50 years of age, including working out benefit entitlements and offering assistance to complete claim forms
  • helping people identify the care and support they need, including help accessing Social Services and advice on how to pay for care and support
  • advising on housing issues, including help with maintaining a property and advice on the different types of housing for older people who need more support or want to move nearer to family or friends
  • advising on the services, support, groups, activities and concessions available locally
  • advising those who are finding it hard to make ends meet or are struggling to pay their bills
  • advising people how to challenge decisions about welfare benefits, social services, health services and energy providers.

How do we provide help.......?

Given the ongoing Coronavirus pandemic it has become necessary for Age UK Carlisle and Eden to make changes to the services it provides to protect all of its clients and staff.

All home and office visit has been suspended. Our office is not open to the public. Information and advice will always be available by telephone at the times listed below, dependent upon the availability of advisors at the time.

Opening times

 Our information and advice officers are available Monday to Friday, 9.00am-4.30pm.

 If you contact 01228 536673 outside of working hours or the phone line is busy, a message can be left and your call will be returned as soon as possible.

Call us on 01228 536673.

Statement of Service

 We're proud to offer quality advice