Information and Advice
- Location: 20 Spencer Street
- Price: Free
Email: admin@ageuknorthcumbria.org.uk
Telephone: 01228536673
Age UK North Cumbria provides information and advice on a range of issues relating to older people and those who care for them. We specialise in the following topics for those over 50 years of age:
◾ Benefits and Money – maximising income through benefit entitlement checks, aiding with the completion of claim forms, and challenging decisions (where we have supported with the application).
◾ Social Care - identifying the type of care and support that a Client may need and what statutory and non- statutory services are available to meet these. Providing information on how to access them and their respective eligibility criteria.
◾ Housing Options – advice on the different types of housing available, and how to access repairs, aids, and adaptations.
◾ Local Services - advising on the support, groups, activities, and concessions available locally.
***Important Notice***
Unfortunately, we need to advise you of an up-and-coming disruption to our Information and Advice service.
A combination of increased demand and rotation of staffing, coinciding with some significant emergency repair work to our office mean that we need to suspend new referrals and drop-in sessions at Carlisle, Workington, and Penrith between 9th November 2026 and 27th November 2026.
We apologise for any inconvenience caused and would like to thank you in advance for your understanding.
Please be assured that we will still be available for low level enquiries and for winter warmth grant applications during this time.
Our new opening hours will be:
Monday to Friday, 10am–2pm.
Please be assured that our team is working very hard to respond to all messages as quickly as possible. However, due to the high volume of enquiries, you may experience a delay in receiving a response.
We appreciate your patience, understanding and continued support during this time.
Thank you for your understanding
How do we provide help.......?
• Information guides and factsheets are available, covering a wide variety of topics affecting older people and those who care for them.
• Predominantly support is still being provided via the Telephone. Please call us on 01228 536673, Monday to Friday between 10am and 2pm.
• Where Client’s needs dictate, a home visit can be arranged, following the completion of a telephone risk assessment and prior agreement from the Information and Advice Team Manager.
• Face to Face Drop-in Sessions will be held weekly:
Second and fourth Tuesday of the month between 10am and 2pm at The Resource Centre, Sandgate, Penrith, CA11 7TP
***Drop-in sessions temporarily suspended between 9th November and 31st December***
Wednesdays between 10am and 2pm at Age UK North Cumbria, 66 Lowther street, Carlisle, CA3 8DP.
***Drop-in sessions temporarily suspended between 9th and 30th November***
Thursdays between 10am and 2pm at Cumbria House, Workington, CA14 2AD.
***Drop-in sessions temporarily suspended between 9th and 30th November***
Second and Fourth Tuesday of the month between 10am and 2pm at The Riverside Building, 3 Chapel St, Appleby-in-Westmorland CA16 6QR.
• Outreach sessions will also be available throughout the districts and events will be advertised, via social media.
https://www.facebook.com/people/Age-UK-North-Cumbria/100064360372760/#