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You can make a real difference by volunteering with us!

Age UK Cornwall is searching for Information and Advice volunteers. We believe that everyone should have independence, choice and control. Our aim is for you to live well in later life. 

The service provides information and advice to older people on matters such as welfare benefits, health and social care, housing and local services, and much more to support you. Last year, we helped people receive over £1 million in unclaimed support.

Main tasks

This is an interesting and varied role as the volunteer will be helping to provide information and advice over the telephone to people and their carers.


  • Excellent listening and communication skills
  • Empathy
  • Good standard of literacy and numeracy
  • Good IT skills, especially use of the internet 
  • The ability to volunteer confidently on your own initiative and know when to seek help and support


No previous experience is required, but a willingness to learn, and to participate in training, is important. Enabling you to offer the best support possible. Experience in a similar role and knowledge of the benefits system would be an advantage, but not essential as you will be supported by a skilled and experienced team.


  • Engage with a great team
  • Help your local community and make a difference
  • Volunteering to improve wellbeing in later life
  • Be part of something bigger
  • You can gain skills transferrable to employment
  • Students will boost their educational or professional portfolios
  • Further training opportunities

Core Training

  • Safeguarding
  • Health & Safety
  • GDPR (data protection) and Confidentiality
  • Boundaries
  • Lone Working

Responsible to

  • Anne Nicholls (Information and Advice Manager)


We are looking for someone to start as soon as possible. Any day/time (Mon-Fri) - we are flexible to meet your needs and will work with you to find the right fit. Please feel free to contact Anne at to find out more. 


Volunteering will take place within your own home (full support will be provided) over the telephone & computer.

Join us

If you are interested in volunteering for this role, please apply here or email Anne Nicholls for more information