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Emergency Alert Test

Mobile phone with emergency alert test message

Published on 19 April 2023 04:08 PM

National Emergency Phone Alert

Please be aware that the new government National Emergency Phone Alert System will be tested on 23 April 2023 at 3pm.

The following information explains more about what is happening and what to expect.

What is the National Emergency Phone Alert?

You may have heard news about a new National Emergency Alert system the government is introducing.  The system is designed to warn you about emergencies near you, such as flooding or extreme weather, which may put your life in danger.  It will also be used if there’s a national incident, such as a public health emergency.

How is an alert issued?

Alerts are issued via your mobile phone (if it is compatible with 4G or 5G) and when you receive an alert, your phone will give off a loud noise, which sounds like a siren.  You will hear the sound even if your phone is set to silent and the sound will last for around 10 seconds.  You will also see a message on the screen with instructions about what you should do next and may include a link to the website or a number to call for more information.  In the event of an emergency, you will be alerted based on your current location, not on where you actually live.

Who sends the alert?

Alerts will only ever be sent by emergency services or government departments and relevant public bodies, who respond to emergencies.  You do not need to give your mobile phone number or any personal information to receive alerts.

Should I be worried if I receive an alert?

No, there’s nothing to worry about when you receive the test alert on 23 April – though it may feel a bit unsettling. This alert is just a test.

But if you know someone that may not be aware of the test on 23 April, it’s a good idea to let them know to avoid any unnecessary worry or distress.

What if I don’t want to receive alerts?

The system has been designed to help keep people safe and assist the response of emergency services, but you don’t have to receive them if you choose not to.  There may be certain circumstances where you feel it would be better for you or a family member to turn them off, but this is a personal choice.

To turn off alerts

  • If you have an Apple mobile phone go to: Settings > Notifications > Extreme Alerts
  • If you have an Android mobile phone go to: Settings > Sound and Vibration > More Sound Settings > Cell Broadcasts > Emergency Alerts

You can read more information about the new system and the test alert by visiting:

About Emergency Alerts - GOV.UK (

If you are still worried, please contact our Help Teamfor advice and reassurance on 01452 422660 or


How our Help Team can help you