Signposting Service
Whilst Age UK Medway are no longer able to provide an Information and Advice service, our friendly team can still assist you with the support you need by directing you to other local organisations who can help.
Call us on 01634 572616
Email us at enquiries@ageukmedway.org.uk
Or use the following information to help direct you to a local organisation who can assist you:
Imago, Medway
Free information and advice on;
- Welfare benefits including benefit checks and assistance with form-filling
- Housing including discussing options and staying safe at home
- Social care including advice on access, assessments and hospital procedures
0300 011 1965
Citizens Advice Bureau
Free information and advice on;
- Benefits
- Work and pensions
- Debt and money
- Consumer disputes
- Family including Power of Attorney
- Bereavements including managing affairs
- Housing
- Law and courts
- Immigration
- Health
01634 383760
Adult Social Services, Medway Council
- Reporting concerns for an older person's welfare including safety at home, assessing care needs and accessing care options
01634 334466 or 03000 416 141
Out of hours emergency: 03000 419 191
General Enquiries, Medway Council
- Registering a death
- Council tax enquiries
- Social housing
- Bin collections
- Adult education
- Blue Badges / Disabled Parking Bay
- Neighbour disputes;
- Noise
- Parking
- Property boundaries*
- Overgrowing trees/hedges*
01634 306000
*Citizens Advice can also help with this (see above).
Local Non-Emergency Services
Medway Police Station
Non-emergency reporting of crimes and other concerns/disputes
101 or 01622 690690
Home Safety Team, Kent Fire and Rescue Service
Non-emergency queries relating to maintaining safety in the home including
- Free Safe and Well home visits for older people
- Information on smoke alarms
- Information on electrical and kitchen safety
0800 923 7000
www.kent.fire-uk.org/safety-home
NHS 111
If unable to access GP services / need out of hours support for
- Help with symptoms
- General information and advice
- Getting an emergency supply of your prescribed medicine
- Getting a repeat prescription
111
Utilities Emergencies
South East Water
- Reporting flooding/leaks
- Billing enquiries
0333 000 002
0333 000 0365 (Emergency leak line)
Southern Water
- Reporting flooding/leaks
- Billing enquiries
0330 303 0368
0800 820 999 (Emergency leak line)
National Gas Emergency Service
- Gas supply emergencies
0800 111 999
Electric Emergency
- Reporting electric board or power failure
0800 404 090
Power Cut South Eath
- Reporting a power cut
105 or 0800 072 7282
Other:
Transport to Appointments
To access a transport service to doctors/hospital appointments for a small fee per mile:
Hands, Gillingham
01634 575036 (Mon-Fri 9am-1pm)
Hands, Rochester
01634 380030 (Mon-Fri 9am-1pm)
British Red Cross
0800 028 0831 (Mon-Fri 9am-5pm)
Help with Bereavement
Age Co
Help purchasing funeral plans, wills and other legal services
01634 578085 or 01634 572616
Funeral Expenses Payments
Find out if you are eligible for a Funeral Expenses Payment from the government
Mobility Aids and Adaptions
Indigo Octopus
Purchasing daily living aids and accessories to support
- Home
- Mobility
- Wheelchair and scooter users
- Travel
- Personal care
01634 578085 or 01634 572616
Age Co
Purchasing adaptations for the home including
- Stair lifts
- Bathing solutions
- Personal alarms
01634 578085 or 01634 572616
British Red Cross
For hiring of mobility aids including toilet aids (commodes) and wheelchairs
01622 758643
Age UK Advice Line
Age UK National offer general and non-local information and advice on:
- Health
- Housing
- Wellbeing
- Money
- Lifestyle
- and much more
Age UK Advice Line:
0800 678 1602
Further help
-
Age UK Information & Factsheets
Full information on a wide variety of topics affecting people in later life from claiming benefits to care homes.
-
Age UK Benefits Calculator
Find out whether you're eligible to claim benefits from Attendance Allowance to Pension Credit using Age UK's online Benefits Calculator.
Medway Council Fair Trader Scheme
Medway Council provide an A to Z list of local traders who are checked by Trading Standards to ensure compliance and increase customer confidence. You can view all members of the Medway Fair Trader Scheme by visiting Medway Council's website.