Skip to content

Whilst Age UK Medway are no longer able to provide an Information and Advice service, our friendly team can still assist you with the support you need by directing you to other local organisations who can help. 

Call us on 01634 572616

Email us at 

Or use the following information to help direct you to a local organisation who can assist you:

Imago, Medway

Free information and advice on;

  • Welfare benefits including benefit checks and assistance with form-filling
  • Housing including discussing options and staying safe at home
  • Social care including advice on access, assessments and hospital procedures

0300 011 1965 

Citizens Advice Bureau

Free information and advice on;

  • Benefits
  • Work and pensions
  • Debt and money
  • Consumer disputes
  • Family including Power of Attorney
  • Bereavements including managing affairs
  • Housing
  • Law and courts
  • Immigration
  • Health

01634 383760 

Adult Social Services, Medway Council

  • Reporting concerns for an older person's welfare including safety at home, assessing care needs and accessing care options

01634 334466 or 03000 416 141
Out of hours emergency: 03000 419 191

General Enquiries, Medway Council

  • Registering a death
  • Council tax enquiries
  • Social housing
  • Bin collections
  • Adult education
  • Blue Badges / Disabled Parking Bay
  • Neighbour disputes;
    • Noise
    • Parking
    • Property boundaries*
    • Overgrowing trees/hedges*

01634 306000 

*Citizens Advice can also help with this (see above).

Local Non-Emergency Services

Medway Police Station

Non-emergency reporting of crimes and other concerns/disputes

101 or 01622 690690 

Home Safety Team, Kent Fire and Rescue Service

Non-emergency queries relating to maintaining safety in the home including

  • Free Safe and Well home visits for older people
  • Information on smoke alarms
  • Information on electrical and kitchen safety

0800 923 7000 

NHS 111

If unable to access GP services / need out of hours support for

  • Help with symptoms
  • General information and advice
  • Getting an emergency supply of your prescribed medicine
  • Getting a repeat prescription



Utilities Emergencies

South East Water

  • Reporting flooding/leaks
  • Billing enquiries

0333 000 002
0333 000 0365 (Emergency leak line)

Southern Water

  • Reporting flooding/leaks
  • Billing enquiries

0330 303 0368
0800 820 999 (Emergency leak line)

National Gas Emergency Service

  • Gas supply emergencies

0800 111 999

Electric Emergency

  • Reporting electric board or power failure

0800 404 090

Power Cut South Eath

  • Reporting a power cut

105 or 0800 072 7282


Transport to Appointments

To access a transport service to doctors/hospital appointments for a small fee per mile:

Hands, Gillingham

01634 575036 (Mon-Fri 9am-1pm)

Hands, Rochester

01634 380030 (Mon-Fri 9am-1pm)

British Red Cross

0800 028 0831 (Mon-Fri 9am-5pm)


Help with Bereavement

Age Co

Help purchasing funeral plans, wills and other legal services

01634 578085 or 01634 572616 

Funeral Expenses Payments

Find out if you are eligible for a Funeral Expenses Payment from the government

Mobility Aids and Adaptions

Indigo Octopus 

Purchasing daily living aids and accessories to support

  • Home
  • Mobility
  • Wheelchair and scooter users
  • Travel
  • Personal care

01634 578085 or 01634 572616 

Age Co

Purchasing adaptations for the home including

  • Stair lifts
  • Bathing solutions
  • Personal alarms

01634 578085 or 01634 572616 


British Red Cross

For hiring of mobility aids including toilet aids (commodes) and wheelchairs

01622 758643 


Age UK Advice Line

Age UK National offer general and non-local information and advice on:

  • Health
  • Housing
  • Wellbeing
  • Money
  • Lifestyle
  • and much more

Age UK Advice Line:
0800 678 1602 

Age UK Information & Advice

Further help

Medway Council Fair Trader Scheme

Medway Council provide an A to Z list of local traders who are checked by Trading Standards to ensure compliance and increase customer confidence. You can view all members of the Medway Fair Trader Scheme by visiting Medway Council's website.