Volunteering Roles
Volunteers are incredibly important and are at the heart of many of our services, helping older people and changing lives. Please see our current volunteer vacancies listed below.
Please note we only accept volunteers over the age of 18.
Advice Volunteer
Age UK Leeds offers a free and confidential Advice and Information service for older people, their families and carers. Clients are supported directly whenever possible, but if we are unable to provide support we will direct them to an organisation that can.
We are looking for friendly, caring individuals to volunteer within the Advice part of the service, supporting clients, their families and carers to complete Attendance Allowance Forms.
The role requires you to visit people in their home or at our Leeds city centre office. We support older people across Leeds so travelling across the city to visit clients is part of this role.
The service operates Monday to Friday. The role is flexible, but we ask that volunteers can commit to a minimum of 3- 6 hours per week due to the time required to complete forms and associated tasks.
What will you be doing in this role?
- Contact clients to arrange appointments
- Completing Attendance Allowance Forms and gathering relevant documents from the client
- Completing other documents such as an action plan and consent form
- Following our Lone Worker Policy, including the use of a lone worker app on a device provided
- Supporting clients across Leeds postcodes
- Submitting completed forms and documents to our city centre office
- Processing forms as requested by the Advice Workers
- Discussing client issues with an Advice Worker or Manager
- Updating our client database with simple notes about the appointment
- Handling sensitive and confidential documents
What skills and interests would be useful for this role?
- Friendly and approachable
- Good communication skills
- Understanding issues that older people may face
- Reliable, trustworthy and committed
- Comfortable communicating on the telephone
- Comfortable attending home visits
- Good literacy and numeracy skills
- Good computer skills
- Previous experience of benefits is beneficial but is not essential
- A driving licence and use of a vehicle is beneficial but is not essential
Important things to know about this role:
Most of the tasks for these role involve either speaking to or face to face work with clients so you need to have a kind and helpful manner, as well as good listening and communication skills. Experience of supporting older people is not essential but would be beneficial given the nature of our service. You also do need to be able to use emails, microsoft word and learn to use our computer client database.
You will be required to have DBS check for this role and provide two suitable references
For more information on this role and how to apply:
Please visit the Age UK Volunteering Hub application page. Click here to visit the page.
If you have further questions about this advice role please email advice@ageukleeds.org.uk
Older Peoples Engagement Group
Are you looking for an interesting, varied and rewarding volunteering role?
Our Older People’s Engagement Group are looking for enthusiastic volunteers to join us. We are a group of older people who help represent and support the charity in a number of ways:
- Linking with different services and contributing the view of older people
- Connecting with external organisations to provide AgeUK Leeds a voice and presence
- Gathering feedback from clients to help monitor and improve services
- Helping with recruitment and interviews for roles within the charity
For more information for this OPE role or for an informal chat with one of the group, please contact Julie Skelton (Julie.skelton@ageukleeds.org.uk) or phone 0113 389 3000. Please click here to find out more about the role.
Please use this application form to apply for this OPE role PDF format.