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Scams Prevention and Support Service

  • Location: Age UK Leeds
  • Price: Free
Call 0113 389 3000 for more info

Please note, this service is not available outside Age UK Leeds - Head Office's catchment area.

Age UK Leeds
Bradbury Building
Mark Lane
West Yorkshire
United Kingdom

The programme, funded by Lloyds Banking Group, will help to prevent older people from falling for scams by increasing their knowledge and confidence to recognise and deal with attempted scams. It will also provide support to older fraud victims recovering after an incident.

Older people can be particularly vulnerable to fraud and scams, which can have a serious emotional and financial impact, and can damage quality of life and wellbeing for many.

Sophisticated scams have been on the rise during the pandemic with criminals devising even more ways to target those they believe to be vulnerable. This means it’s even more vital to support those that may be at greater risk.

The service is be delivered in two parts

Awareness Talks

The talks can be delivered online, or with COVID restrictions permitting, at our local Age UK Leeds office or across different locations in the community. We aim to reach older people from lots of different backgrounds.

Attendees can be an older person, their family and friend or people working/ volunteering in organisations in their communities that have regular contact with vulnerable older people.

Individual Advice Sessions

The individual advice sessions will work on a referral basis. We will work with older people who meet one or more of the following criteria:

- Those who may be classed as vulnerable or at risk of scams. This could include people that have been referred to your organisation for help after being targeted by a scam, people who are living alone, recently bereaved, are housebound or disabled, socially isolated or lonely people.

- Older people who have already been a victim of a scam. This group would include people who have sent money and may be struggling to stop responding to scams, those who may be in denial that they are being scammed or those who continue to respond to scams because of more in-depth issues such as mental health problems or social isolation.

- Older people who would find it difficult to attend one of the events because of mobility problems or other health conditions.

These may be people:

- Who have approached you for further help after an awareness talk; or
- Referred to you by friends and family or by other organisations such as Action Fraud, local Trading Standards, the Police, Meals on Wheels, the Fire Service, Housing Authorities, social services and others;


- Identified by another Age UK Leeds services such as befriending, Help at Home, hospital discharge, services set up during the pandemic etc.

Get in touch and find out more

If you would like to arrange for an Awareness Talk, make a referral for a client for individual support or just find out more about the service please contact us.


Please note that referrals from external organisations will be required to complete a referral form, including consent from the client for the referral and for us to contact them. Completed forms should be emailed to

Scams prevention leaflet

You may also find our Scams Prevention leaflet useful.