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Credit Controller

Age UK Lincolnshire is a thriving local charity supporting more than 6,000 people every month across Lincolnshire. We are now seeking an experienced Credit Controller to join our Finance Team and play a key role in protecting and maximising organisational income.

Location: Lincoln, LN1 1UQ
Hours: 35 hours per week
Contract: Permanent
Salary: £24,687 per annum

Our vision, a world where older people flourish, is delivered through a commitment to our values and our promise to deliver.

About the Role

As Credit Controller, you will take ownership of the organisation's sales ledger and debtor management processes, ensuring customers are billed accurately and income is collected effectively. You will lead on debt recovery activities, monitor outstanding balances, provide detailed financial reporting, and work closely with managers across the charity to improve income collection and reduce aged debt.

This is an excellent opportunity for an experienced finance professional who combines strong analytical skills with a compassionate and customer-focused approach.

Key Responsibilities

You will:

  • Manage the organisation's sales ledger and aged debt portfolio.
  • Monitor and recover outstanding debt across chargeable services.
  • Produce aged debt reports and identify high-risk accounts and trends.
  • Develop and implement debt recovery plans to improve collection performance.
  • Investigate and resolve billing discrepancies.
  • Create, maintain and reconcile customer accounts.
  • Manage Direct Debit administration, including new instructions, amendments and failed collections.
  • Produce monthly performance reports and support financial forecasting.
  • Act as the main point of contact for customer account and debt-related queries.
  • Work collaboratively with managers and operational teams to resolve account issues.
  • Identify opportunities to improve financial processes, controls and reporting.
  • Ensure compliance with organisational policies, data protection requirements and audit standards.

About You

We are looking for someone with:

  • Experience within a finance, sales ledger or credit control environment.
  • Experience managing customer accounts and debt recovery processes.
  • Experience using finance systems and Microsoft Excel.
  • Experience dealing with sensitive customer situations professionally and empathetically.

Knowledge & Skills

  • Strong understanding of credit control and debt recovery processes.
  • Knowledge of sales ledger administration.
  • Understanding of financial controls and audit requirements.
  • Knowledge of data protection and confidentiality requirements.
  • Excellent communication and relationship-building skills.
  • Strong analytical and problem-solving abilities.
  • Excellent attention to detail and accuracy.
  • Ability to manage competing priorities and workloads effectively.

Why Join Us?

At Age UK Lincolnshire, you'll be part of a welcoming and purpose-driven organisation that is passionate about supporting older people throughout the county. Our values of Caring & Understanding, Dedicated & Passionate, Dignity & Respect, Independence, and Compassion are at the heart of everything we do.

By joining our team, you'll contribute directly to our mission of creating a world where older people flourish.

What we provide

  • A supportive and friendly working environment.
  • Access to an Employee Assistance Programme provided by BUPA.
  • In-house Mental Health First Aider support.
  • Job satisfaction from making a meaningful difference every day.
  • Charity Worker discounts, including a dedicated Age UK portal.
  • Discounted tickets for events provided by Tickets for Good.
  • The opportunity to develop your leadership career within a growing organisation.

How to apply

Please click here to complete our application form. We encourage applicants to refer to the job description when completing their application, demonstrating their skills and suitability for the role.

CVs will not be accepted.

Closing date: Sunday 6th September 2026

Interview date: Thursday 10th September 2026

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or email hr@ageuklincolnshire.org.uk

We reserve the right to close the advert before the closing date if we receive a sufficient number of applications

Role subject to Disclosure and Barring Scheme.

Use of AI At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews. 

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.

Application Documents