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Discharge Services Community Care Responder

Age UK Lincolnshire is proud to be working in collaboration with United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Partnership NHS Foundation Trust to support residents across the county with safe, timely discharges from hospital during the winter period.

As part of this initiative, you will join a dedicated team focused on facilitating timely and smooth transitions from hospital to home, ensuring patients can recover in a safe environment where they feel most comfortable. We are looking for energetic, compassionate and proactive individuals who bring creativity, problem-solving skills, and a commitment to making a real difference. Together, we will help improve patient flow, reduce delays, and deliver tailored support that minimises the risk of readmission and empowers people to regain independence at home.

As a Discharge Services Community Care Responder, you will play a vital role in delivering compassionate, person-centred care to clients in their own homes. You’ll ensure that our services are responsive and tailored to individual needs, carrying out thorough risk assessments, reviewing care plans, and providing personal care where required.

In this role, you’ll be committed to safeguarding the wellbeing of clients by responding promptly to Telecare alerts and working closely with families and external professionals. You will maintain accurate and timely documentation, foster a respectful and supportive environment, and take a proactive, flexible approach to care that adapts to the changing needs of those you support.

About the Role

  • A fixed-event contract until 31st March 2026
  • 35 hours per week
  • 8-hour shifts (1-hour break): 06:00-14:00 or 14:00-22:00
  • Service operates 7 days a week
  • Full UK driving licence and access to a car (with business insurance) is essential
  • £23,707 per annum (FTE)
  • Local offices in Boston, Grantham, Lincoln and Skegness – countywide service
  • Mileage paid at 45p a mile

What we’re looking for:

  • Ability to work flexible shifts, including weekends
  • Excellent communication and interpersonal skills
  • Strong organisational skills and attention to detail
  • Ability to work independently and as part of a team
  • Caring, empathetic, and patient approach to client care
  • Positive attitude and commitment to confidentiality

Experience in care and an NVQ Level 2 in Health & Social Care are desirable but not essential.

What’s in it for you?

Age UK Lincolnshire is an inclusive and innovative organisation that listens to our employees and clients to ensure they feel valued, respected and recognised. All employees have access to:

  • Access to an Employee Assistant Programme provided by BUPA
  • In house Mental Health First Aider support
  • Full training for the role, with additional training in line with your passions, such as Dementia, Safeguarding and NVQ’s
  • To be part of an organisation that really makes a difference.
  • Job satisfaction and feeling valued.
  • Blue Light Card
  • Charity Worker discounts, including a dedicated Age UK portal (AON)
  • Discounted tickets for events provided by Tickets for Good

How to apply

Please click here to complete our application form. We encourage applicants to refer to the job description when completing their application, demonstrating their skills and suitability for the role.

CVs will not be accepted.

Closing date: Flexible – we will review applications as they arrive, so please apply early.

Interview date: Due to the urgent need to reduce winter pressures, we aim to interview suitable candidates as soon as possible.

If you have any questions about the role, get in touch with the Human Resources Department by calling 01522 696000 or email hr@ageuklincolnshire.org.uk

Role subject to Disclosure and Barring Scheme.

Use of AI 

At Age UK Lincolnshire we recognise that technology is changing the way people apply for jobs and Artificial Intelligence (AI) can be a valuable tool to support your journey. However, it’s important to ensure your application still reflects your own voice and skillset. AI should support, not replace, your experience. Always review AI-generated content carefully and be ready to talk about it in interviews. 

Our Commitment to Safeguarding

Age UK Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.