Comments, compliments and complaints
Age UK Salford recognises that the views of our service users, their relatives, friends, advocates, members of staff, or outside agencies whether expressed as compliments, comments or complaints, are the best way we have of knowing if we are delivering an excellent service and to identify any areas for improvement and development.
It is therefore important that people are encouraged to talk to us about whether they are happy with our services. To enable this to happen we are committed to a process that allows people to express their opinions freely and without prejudice.