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Your most common enquiries answered!

We provide free, confidential and impartial advice on a wide range of topics and have created some frequently asked questions to cover the things we get asked about most often - from benefits to care and lots in between.

Frequently asked questions

How to contact us

Information & Advice

 

Answers to most questions can be found on our website on our services page or under our frequently asked questions. If you cannot find what you are looking for on our website, please use our advice enquiry form below.

Advice enquiry form

If you would like help claiming a disability benefit, like Attendance Allowance or Disability Living Allowance, please use our dedicated Disability Benefit enquiry form below.

Disability benefit form

Phone number: 0808 196 24 24

Opening hours: The team is available between 10am - 2pm Monday - Friday.

Please note our current waiting time is approx 2 weeks for non-urgent enquiries.

Wellbeing Checks with Meals

To request our hot meals service, please use our online form.

Online request form

Phone number: 01793 279606

Email: wellbeingwithmeals@ageukwiltshire.org.uk

Opening hours: The team is available between 8.30am - 3pm Monday - Sunday.

Fitness & Friendship

Email: fitnessandfriendship@ageukwiltshire.org.uk

Telephone Befriending

Email: wellbeing@ageukwiltshire.org.uk 

Melksham Community Support Service

Phone number: 01225 809265

Bradford on Avon & Trowbridge Community Support

Phone number: 01225 261763

Online referral form

Business Team

If you would like to arrange a talk or you are a professional wanting to work with Age UK Wiltshire, please contact our Business Support team.

Email: business.support@ageukwiltshire.org.uk

 

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We welcome your feedback and comments

We are always interested to hear about your experience using our services or the contact you have had with us and how we can make improvements for the future. We want to make sure you have the best experience possible and your comments are very valuable in helping us to do this.

The information we hold about you

You have the right to ask for copies of your personal data we store and use. This is your right of access, also known as making a subject access request or SAR.  You can make a subject access request using our online request form or by calling our office on 0808 196 2424 or writing to us at: Age UK Wiltshire, Prince Maurice Court, Unit 9-10, Hambleton Avenue, Devizes, SN10 2RT.