Customer Feedback

Age UK East London aims to provide high quality services which are responsive, accessible, welcoming and suitable for older people and their carers. However, we recognise that sometimes things can go wrong. We do need to know when this happens so we can learn from our mistakes and try and improve our services.

If you are unhappy and want to give feedback or make a complaint, you can feel in the feedback form below.

Most problems can be settled quickly and simply, a member of staff will contact you swiftly, listen to what you have to say and try to resolve your issue informally. If they can’t resolve the matter, they will let you know who they are referring your complaint to for investigation. This will probably be the manager responsible for the service, or a line manager.

We will acknowledge your complaint, in writing, within 2 working days. We will then investigate the isses you have raised and provide a full reply within 20 working days of the date of the acknowledgement. If this cannot be provided for any reason, then we will provide an update on any investigation taking place.

Age UK East London also welcomes suggestions and positive comments. They also help us to improve services. You can use the form below to make a complaint or to give us other sorts of feedback.

If you prefer you can write to us at 82, Russia Lane, E2 9LU or email us at info@ageukeastlondon.org.uk