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Funded by the London Borough of Tower Hamlets.

The Emergency Carers Service is available to carers not known to the local authority or if known then their circumstances have significantly changed since their last assessment.


The service is only for adult Carers (18+ years) caring for someone living in Tower Hamlets.  However, in certain circumstances we may be able to support young carers (17 years old) caring for an adult, as the carer transitions to adult services.

All new carers must agree for a referral to be made to the Carers Centre for an assessment of their needs in accordance with the Care Act 2014.

This service is not available for carers that are already supported by Adult Social Care and whose needs have not changed since their last assessment.


The service can be accessed by a carer self-referring to Age UK East London or through Tower Hamlets health and care organisation.

Each carer will be allocated a maximum of 24 hoursThe hours can be spread over an agreed period of time.

This service is a one-off and once the carer has used their allocation any further support will be brokered by the London Borough of Tower Hamlets Adult Social care as part of their care and support plan.

To ensure the service reaches to carers that are most at need, this service will only be for carers experiencing a crisis situation or at risk of a crisis such as the below examples:

  • Carer (or their dependent) has been admitted into hospital without notice.
  • Sudden death of the carer.
  • Carer experiencing a mental health breakdown or actual/at risk of harm to themselves or the cared for, including suicidal thoughts, self-harm, domestic violence.
  • Significant risk of carer and cared for relationship breakdown, this includes the carer reporting they have had enough of their responsibilities.
  • Carer entering the criminal justice system/ Carer arrested.
  • Carer experiencing an emotional breakdown.
  • Potential safeguarding risks/issues.

For further information about the service, please contact us on:

Tel: 020 89817124